Smart4u

Alarm Systems
Toronto ON M9C 3Y7
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84%

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Reviews by rating (past 12 months)

Reviews for Smart4u

Average customer rating:
8.8 10 (16 reviews)

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Ibrahim
Ibrahim
1 review Brampton, ON
10/10

Alarm and camera installation

The technician was very professional. Cleaned up after himself. Went through all the procedures with me. Was patient. Even when I asked so many questions. Great service. Would recommend to family and friends.

Approximate cost of services:
$500.00
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Company Response

At Smart4u, we all work as a team, from beginning to end. We are glad to hear that you are happy with our installation and all your great questions. Thank you

Tum in Toronto
Tum in Toronto
1 review Kitchener, ON
10/10

My busness shop

I got alarm system from this company. Everything work good. The company call me, i check my business and found out my door did not lock that made the door open. Very good service.

Approximate cost of services:
$39.99
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Company Response

At Smart4u: Chubb ( Counterforce) monitoring station agent are superior at responding to alarm alert, we strive our best to keep our customer safe, we are glad to hear that everything went well for you and that you are happy with our service. Thank you

pham2008
pham2008
1 review Brampton, ON
10/10

Home alarm system

Our alarm just acting up and off even if not active. I called my agent, Như Trang Nguyen, right away, she contact the customer service

Approximate cost of services:
$0.00
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Company Response

At Smart4u, our customer is our priority, we are glad to hear that Nhu directed your service in a timely manner. Thank you.

davis2015
davis2015
1 review Kitchener, ON
10/10

Security alarm

Trang provided great services and recommendations. She was very understanding of our family situation and made sure we got what was best for us. I would recommend her to many!

Approximate cost of services:
$50.00
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Company Response

Thank you Davis, we are happy to hear that you are happy with our service, we are glad to hear that you recommend one of our sales team.

Trang
Trang
1 review Kitchener, ON
10/10

Smart Home Security

I love my system, I use it everyday. I know that the monitoring station calls me within a 1 min if the alarm goes off.

If I forget to lock my door, I’ll get real time alert.

If I leave my home and I forget to arm my system I would receive notification to remind me to arm my system.

The police has arrived one time to my home, when my kids were home. The monitoring station weren’t able to get a hold of me because my cellphone battery dead. My son wouldn’t answer 1800 number.

The police came knocking at our house. I understand it’s consider false alarm. I accepted it, police has more important place to go to than a call for false alarm.

I know that when it comes to an emergency, Smart4u and the Chubb/Counterforce will be there for us.

Approximate cost of services:
$39.00
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Company Response

Thank you Trang, we are glad to hear that you are happy with our service. It is our protocol to contact our customer first, as soon as we receive an alert with their system to verify that everyone is ok. In a timely manner, if customers and their emergency contact list do not answer our calls, our monitoring agent will immediately dispatch the police to investigate on the resident.

Ranjit in Brampton
Ranjit in Brampton
1 review Brampton, ON

First Review

1/10

Installation not completed

We are extremely disappointed with the level of customer service Smart4U Security has provided. They initially called our home to sell us the camera doorbell system, and we also asked them to install a camera inside the house, which would be connected to our DVR at a cost of $150. The installer setup the doorbell and installed the internal camera. The camera, however was not compatible with our DVR system. He advised he would instruct the company to order a new camera, and he would return in a couple of days to connect it. After a few days, we called the company, and they had no records of the order. They told me they would investigate and call me back to schedule an appointment. We did not hear back from them. One week later, we tried calling them many times, but there was no answer. We left many messages over the next week, but no call back was received from them. We finally connected with a customer service rep, and he said we would need to pay $80 for the visit. This is part of the unfinished installation, and they want to charge for the visit! Later, on a Friday, I called again, and spoke with a rep, and told him the full story. He said that someone will get back to me by the following Tuesday. I asked for the Supervisor’s name and extension #, which he gave to me, and asked me to call if I don’t receive a response by Tuesday. Surprise, no call came back from them. So, I gave them a couple of additional days, and then spoke with the Supervisor, Sudesh on Thursday. He assured me that the same installer would return and call me right back to schedule an appointment. It has now been another week, and no one has called me. I’m sorry, but this is by far the worst customer service I have ever encountered by any company!!! It seems they are too busy trying to make their sales, but have no time to finish the installations or service existing clients!

Approximate cost of services:
$150.00
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Company Response

Hi am the new marketing manager, at Smart4u, I follow up with the office and they have inform me that the service has been completed. If you have any question please contact our service department at 905-488-4393.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Smart4u

Smart4u, the core of our business is to protect home and business owner from intrusion and property damage. With our monitoring package, we also offer additional protection for smoke, fire, carbon monoxide and flood protection. Our Smart Home and Business packages provides our customers with a peace of mind.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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