Carpet & Rug Cleaning & Repairing review in
Toronto
I purchased a polyester rug on sale for $309 (original price 600). Customer service ended up giving me a $30 discount due to a price discrepancy on their website. After a few weeks, I noticed pieces of the rug were shedding and kept finding bits everywhere. Requested a refund and was advised I had to cover shipping costs or would be charged $66 off my refund if I used their FedEx delivery service. Or, if I keep the rug, they would provide a return of $30 or 25% off a future rugs.ca order. I am now sick so emailed them to let them know I wouldn't have time to return it. Customer service replied and said they already applied a $30 discount. Awaiting their answer but don't have high hopes. Do NOT recommend rugs.ca.
- Approximate cost of services:
- $309.00
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