You are better off going to one of the more bigger and reliable HVAC companies . While they may be more costly upfront, this company charged me twice for something they should have fixed upfront. Very unprofessional service and poor communication.
They claim they are "all about the customer" and "not about the money" but after our furnace started leaking after they performed a simple furnace inspection, they were hesitant to come back to our house to address the issue. Their first solution was "for me to fix the issue myself by blowing into a pipe" or they were asking me to call a plumber.
Not only was this not helpful at all (while our basement was flooding up with water) but they totally dismissed the issue and claimed it was not their fault.
Shortly after they did call me back and asked me if I still needed help with the issue. They arrived at the end of the work day and addressed the issue. So all good right? Wrong! Despite saying over and over he was "not about the money" the owner slipped a comment before he left that "this was his minimum amount for a service call...but I could "pay whatever I want""
To me and my wife's confusion, we thought he was correcting this issue free of charge since he is the one that caused it. I decided I did not want bad karma and paid him for this additional time ($2/min = $120/hr) but that I did not think I should have to pay for a simple corrective action.
They (unprofessionally) came back ad stated that they did not cause the issue, did nothing wrong, and that my payment was not sufficient enough and that no contractor would accept such a low amount (again unnecessary and rude).
This company might "know their stuff" and be experts in the field of hvac but their people skills and customer service is horrible and I will not recommend them to anyone. Better to go with one of the bigger companies that you can rely on for good service and no additional fees.