Summers And Smith Cooling & Heating Ltd

Excellent service from sales all the way to installation, all staff are amazingly polite and helpful. A wonderful thing in this day and age
where all too often customers are treated terribly. Great job all round, thanks keep up the good work.

Summers and Smith inspect, clean and service our furnace each year. They are reliable and efficient. They arrive when scheduled, work without creating a mess and finish in a timely manner.

S&S had been our service contractor for furnace and AC for several years and we were unexpectedly faced with the need to replace the furnace. We were presented with a great bundled offer and the installation team was outstanding!! We were nervous about having the ceiling of our finished basement opened for piping. The installers were careful, clean and precise in everything - they even noticed and replaced some piping related to the water heater that was not up to code (this is a rental unit not serviced by them). It is incredibly RARE to find this high level of customer service and attention to detail. Highly, highly recommend this company!!

Summers and Smith have been our Heating and Cooling experts for over 6 years. The company is very punctual, professional and thorough. They installed our air conditioner many years ago and have been servicing our home since then. It is apparent that they have impeccable training; all the service people that have come into my home have always been courteous, friendly and knowledgable, and they always respect my home - they wear booties to cover their shoes! The work has never been a problem, and they have kept our units (furnace,air & humidifer) running well over the years. Michael is a gentleman, upstanding and honest and I would not hesitate to recommend to anyone requiring installation or maintenance.

Had them replace the furnace and air conditioner. Agreed to the terms on the quote which included 5 year parts and labor warranty.

After the job is done, the following spring air condioner is malfunctioning and service guy comes to add coolant. Then the next year, same malfunction happens and this service guy is kind enough to tell me that the original installer screwed up with the install. He calls his office and the lady on the other end tells him I am responsible for the repair cost.

But I have a 5 year warranty! But on the bill of sale it stipulates that the warranty is in effect ONLY if I pay them for annual maintenance. I call this a bait a switch because no where on the quote did it state that.

For a company that has been in business that long, I was extremely disappointed by their tactics, and would never recommend them. I give them 2 stars only because furnace is still working.

From our talk with the salesman to the installation of the Lenox furnace and water heater everything was handled in a professional efficient manner including any rebates coming from the gas company and getting rid of my old oil tank. The price was competive. After 1 1/2 years the furnace has operated trouble free. It comes with a 10 year warranty. When the Enbridge inspector came he said he could tell that the instalation was done by one of the better companies because all the little extra things that don't have to be done to meet code were done He said these extras just made the job neater in appearance.

Quick and responsive. Saved me the cost of a service call by giving me a maintenance tip. My only beef was the debris they left after the installation was completed.

I previously posted a positive review on Summers and Smith but I wanted to add this.
After talking with numerous installers and 5 quotes we decided to use Summers and Smith for a new gas fireplace insert(We had a furnace installed before). Everything went smoothly but after the install we realized there was a loud bang sound as the unit heated up. To make a long story short we have spent the last 3 months working with Summers and Smith and the manufacturer to troubleshoot the problem. We ended up changing the unit 3 times until the problem was fixed. What I thought was relevant enough to write a review on was that Summers and Smith really went to bat for us with the manufacturer. They really stayed on it until we ended up happy.
It was really nice not to have this turn into a battle between reseller, manufacturer and customer. They stuck with it until all was resolved and earned a loyal customer because of it.
Their prices were competitive but this level of service is invaluable.

We recently replaced our Furnace and AC unit and added an HRV. After 5 quotes we decided to go with Summers and Smith in Aurora for the Lennox product they sell, the promise of a good installation and a fair price. We had cheaper quotes but when you compared the products and the proposed installations it seemed to be the best value. Blair came by the house to give us a quote and walk us through all the intricacies of the new high efficiency furnaces, the proper sizing and the rebates.
The installation happened quickly and cleanly. I was impressed with the time they took to do it right. Steve the lead installer made sure there were no shortcuts to save materials, decisions about where to put venting were made on what was best for the house. It's only been a short while but so far we are very happy and I would definitely include them on your list of companies to get a quote from.