Will did a super job and was able to fix all my issues and address all my concerns.
I submitted a request for service and he responded the very next day. It was very nice to see such a quick response time, considering that the request was not an emergency. He was able to set up the job to start on the same day.
Will arrived on time, was very professional and answered all my questions, provided expert advice and worked diligently. He made sure my things would not get wet before he fixed my leaking sink pipes and explained what the problem was.
Will also took a look at the issue with my toilet rattling. He was able to quickly identify that the water valve just needed to be completely open, and advised that the valve did not need replacement.
Will finally removed and replaced the shutoff valve to my outside spigot which was seized. He was very good to discuss it with me before I decided to replace the aging spigot as well. He was great to review the work needed and give me an estimate to do the job for me to decide. He was very diligent to understand what I wanted, confirmed with me before finalizing it and followed through on how I wanted the job done. It was a pleasure to have a technician come in with Will's expertise, but also willingness to understand what I wanted.
Finally, the pricing (compared to the last time I had someone else fix the sink for the same issue before it failed again) was very fair and competitive. For the superb customer service from the Award Plus team and their expertise and to have someone listen to the customer's wishes is rare these days. I would highly recommend Aware Plus to anyone with plumbing service needs.