I don't like to leave a negative review, so I'll start by saying that in the end, the work done was satisfactory. But you should know that Tree Care Specialists also operates under another name, which the Homestar reviewers do not allow me to name in this review.
I had requested quotes from a number of companies to prune two fruit trees. Tree Care Specialists gave me a quote that I didn't accept. Then they reached out to me under a different name, without disclosing that they are the same company, and offered to come to quote. The second company quoted me $100 cheaper, and I accepted that quote.
The day that they had booked to come, I came home in the evening and the trees were still in very unkempt condition, so I assumed they hadn't come. But then I received an invoice - from Tree Care Specialists - for the original amount that they had quoted me. I checked my security camera and sure enough, some workers had come to the house, but had done next to no work. I complained, sent the company the security videos, and they came back and completed the work properly. I expressed to the owner of the company my dismay at how they had conducted themselves, and stated that I would only pay the $250 that they had quoted me under the name of the second company. The owner did not respond to that message, but re-invoiced me for $250.
- Approximate cost of services:
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Heather we are sorry for the inconvenience and the confusion we may have caused. The reason for our quote being higher is the presence of the dormant oil spray for the tree treatment.