In Nov 2019, our electrician was on site with Toronto Generators to work with them on the commissioning of our generator. At that time, their employee was clearly inexperienced as he did not realise that our electrician had "installed the transfer switch incorrectly, as like most electricians he was not aware about the battery charger fuse". Clearly their employee, who was meant to be the expert did not know this either. Afterall, this was the ENTIRE purpose of why our electricians were onsite with Toronto Generators to ensure they had done the job correctly. So fast forward 10 months, and i was questioning whether our generator was even operational. Toronto Generators would not even come out to look at it as i did not have the key. When I finally got a key, I booked them saying that I believe it was not working - they sent out a resource to do a maintenance service and all he could say "it's dead" and you need a new battery. When I questioned the logic of how and why this could happen, I was told it had to be a dudd battery. Long story short, they refused to acknowledge their deficiencies and i will never do business with them again.