No More Chores Of Toronto Cleaners

House & Apartment Cleaning
25 Selby St Suite 1105 Toronto ON M4Y 0E6
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HomeStars  >  House & Apartment Cleaning in Toronto  >  No More Chores Of Toronto Cleaners  >  Didn't get a deep cleaning, no refund, horrible customer service
Gummer.Pola in Old Toronto
Gummer.Pola in Old Toronto
1 review Toronto, ON

Didn't get a deep cleaning, no refund, horrible customer service

I purchased a deep cleaning and recurring bi-weekly service, checked all the details via phone before the cleaning and received that this is a professional deep cleaning, the cleaners vring everything, etc. Om the day of the cleaning the cleaner was about 40 minutes late to a two hour arrival window (letting me know that 15 min. Prior to ita end). She had no idea that this was a deep cleaning, what was included, etc. She was generally jusy rushed, quite careless with things (leaving things foos related equipment on the floor and left washed dishes to just leak on the counter in a pile) placed seemed like she didn't have certain supplies based on her questions and to put an end to it this was not a professional cleaning, not what was presented to me and the cleaner didn't do the promised deep cleaning parts of cleaning the fridge, detailing and actually just missed on of the bathrooms. But truly what'w worse is this companies cuatomer service which was just bad. I called and outlined everything that has happened, as requested I sent photos and a detailed email. I was asked when I'd like a recleaning and I provided all the information, that was Thursday. On Friday I got an email from cuatomer care requesting permissions to se the photos around noon, couldn't answer as I was working and around 4:30pm received a call from the company - though to myself ok, we're resolving this now. However to my surprise this was a manager who called me to see how was my experience - at that point I got really fruatrated as she knew nothing about my case and her chosen path was to close the call for me rather then trying to make things right, more over she trued to shift the blame of not booking the recleaning on me as I didn't provide permissions to book anythin (yet her colleague has already promised me a recleaning a day prior and took all my information and availability for a recleaning). Any way, I shared the folder again and didn't really her from them on Monday and ehen I did they asked if I want the recleaning basically "now", at which point I said I've explained multiple times my availability and this us not an option and that at this point I want nothing but a refund - I was ignored. Long story short I paid $300 for a not deep cleaning (not even a good regular cleaning) spent too much time with very bad customer service on the phone and I am really surprised with the raiting of this company as I wish that was my experience. The lack of communication between the representatives and cleaning staff of this company is surprising, how come their cleaners aren't aware of the deals they are making with clieants? Truly don't recommend this company and will going to be checking with my previous one if they offer service here.

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Company Response

Hi Gummer, I'm sorry to hear that your experience with our service wasn't what you were expecting.

I've looked into the details of your order and am saddened to hear that the deep cleaning was not performed as expected. We take pride in providing a professional, thorough service for all of our customers. The cleaners who came out should have been more aware of this and we will be addressing this issue with them internally so it doesn't happen again. I sincerely apologize for any inconvenience or disappointment caused by this oversight on behalf of No More Chores. I would be happy to follow up with you via email so that we can make this right.