Patio Cleaning
- Approximate cost of services:
- $130.00
- Company Response
Hi Shreya, we're greatful for the kind words. Please do call again!
Hi Shreya, we're greatful for the kind words. Please do call again!
Thank you Lindy it warms our hearts to see you say that. Emily is amazing and an asset to our company. All the best and hope to see you again soon.
Hi Jessica, we appreciate the review and we are super glad you were happy with the work! Hope to see you again soon.
Hi Perry, thank you for leaving this review. We’re really sorry about all this and we take full responsibility for this unfortunate situation. The experience you described is indeed unsatisfactory and not representative of that which we aim to deliver. We train our staff not to move furniture to prevent situations exactly like this. We did acknowledge your claim almost as soon as you contacted us, which is why we dispatched someone to try to investigate and fix the problem. Bottom line here is simple: Our company failed you. As the business owner, I not only give you my heart felt apology but vow to change what needs to be changed in order to earn 5 star ratings for future clients. A one star rating is terrible and we don't want to see that again! We would like to make this right and have a few options for you. I will be reaching out to the phone number and email we have on file.
Hi Karen, thanks for trying out our service!
It was our pleasure! We aim to go above and beyond with each and every clean, and we're super glad we were able to accommodate you. Thanks for the kind words!
It warms our hearts to see you say that :) The ladies will really appreciate the feedback! Thank you so much
Hi Omri, we thoroughly enjoyed working with you and look forward to visiting again. Thank you!
Hi Shirley, we are thrilled you were happy with the service! Thank you for the kind review.
Hi there, thanks for trying our service and for your feedback. Again I'm sorry you had a bad experience. As I explained on the phone the next day, we state on our online booking form and in our booking emails that we reserve the right to change the price of the clean, if upon arrival it is clear that we are unable to complete the work in the allotted time we have estimated for your clean. This is to ensure we have enough time to clean the home so you will be happy with the result. The additional window cleaning you requested also contributed to the extra time we allocated.
While your independent cleaner may perform a satisfactory surface cleaning in 4 hours for your 5 bedroom 5 bathroom home, it was clear to us that a proper cleaning to our standard had not been done in awhile, and it would have been impossible to do a quality cleaning in the original time we had allocated. The size of the home, pets & children, age, and frequency of previous cleaning will all contribute to the time required, which is why we called you to change the flat rate to hourly.
Our staff should have mentioned that we could have simply prioritized the work based on the time original time allocated, instead of having you feel you needed to buy extra time. They should have let you know about this option, and we accepted responsibility for that mistake and refunded you $75 for the error. However had we not reserved additional time we would have not been able to complete the cleaning to yours and our satisfaction.
All the best,
Mike
No More Chores is an on-demand cleaning service and we're on a mission to rid the world of chores.
We serve customers throughout the entire GTA and offer flat-rate pricing with no contracts.
Unlike other companies, you can book us anytime in 60 seconds on our website with our hassle-free booking system.
All of our staff are trained cleaning professionals. And with our 100% guarantee - if for any reason you're not happy with your cleaning, we'll come back and clean again free of charge.
We offer complete household and office cleaning services including move-in/out cleanings, post-renovation cleaning, and deep cleanings.
We are following all Covid-19 regulations. Your Safety is our number one Priority.
Relax, you're in good hands. Give No More Chore a try and say goodbye to chores forever.
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