Capitol Security

What started off as not realizing it wasn't our existing security company we were dealing with at the door, it went downhill from there. However, the technicians did a great job installing what their work order must have described, and demonstrating the new panel. Since then, though...There have been unfulfilled promises and delays in delivering to us our agreement and its terms and conditions (I'm still waiting for them to forward me the auto-generated email with our agreement attached that was supposedly sent in July.); there was the installation for sensors we declined, and now billing for monitoring we didn't want; the most glaring is the lack of professionalism in their correspondence, and dismal service in dealing with customer concerns. Despite the agreement indicating that services were not accepted and many opportunities to correct what shows to be an oversight, the company refuses to amend their invoice; some would consider these unsavory business practices.

Ask yourself, do you want to do business with a company having this low of a level of customer care? Should you, regardless of my experience, engage with them, I suggest you don’t worry so much about what you signed, but ensure you receive within DAYS the system's auto-generated email with the agreement and its Terms and Conditions attached, then read EVERY LINE to ensure it is everything YOU want. I wish you a better experience than I had.

Installer was very friendly and very efficient and knowledgeable about the security system. We wanted to stay with a Canadian company. The panel is very nice and the installer made sure we knew how to use it.

I had Capitol build an 8 camera system for our property. Lee the technician, came out and did a fantastic job. Everything was set up on our display screens, tablets, TV, and phones. The night vision on the cameras is very good

Great salesperson -Darcy
Super Technician. Nico
Nico was the best service rep I have ever used.
Did over and above his duties.
Informative and concise review of procedures and install.
Very satisfied at this point .
The 800 number I call was only frustrating issue . Was on hold far too long and I finally had to hang up .
Sincerely
Ron Vause

We were with another home security provider that was doing the job, but in the event of an alarm, the call center was in the southern US. There was only one field service unit in central AB and it was a chore getting them out. Capitol Security upgraded all of the equipment in the house and added sensors at NO cost. The monitoring and service is local, which is a big plus in our opinion. The was taken care of by Capitol entirely and so far, their customer service has been top shelf.

We had an awesome experience with capital, from there informative sales men to the through and tidy installation crew. We couldn't be more satisfied. I wouldn't hesitate to recommend capital security to my family and friends!

We recently updated our service with Capital Security and we were provided with excellent service. The technician was on time and installed the equipment and explained the functionality. Thank you.

I changed my monitoring system over to Capitol Security. The change over was simple and easy. The two gentlemen that installed the new system, "Capitol Securities", were very business liked and professional and took the time to answer any questions I asked and explained the new monitor system that they installed so as it would be a easy transaction. I will let anyone of my friends no all about Capitol Securities if they are looking for a security system and I will even provide them with your phone number too. Thank you for putting the system in with no extra fuss. Beverly Goodwin

Capitol security is great! I really enjoyed talking to Blake the sales rep. He explained everything really well and I couldn't be happier with my new system. I would definitely recommend Capitol Security.

Ian assisted me in selecting the proper equipment to meet my security needs. He was very polite, courteous, and low-pressure when it came to meeting these needs. Ian was able to arrange my security system installation on the same day, which was very accommodating because I was leaving for vacation the very next day. The installation technician, Matt, was very knowledgeable and efficient when setting up the system. Overall, my experience with Capitol Security has been very positive.