I first put my request for service 6 weeks ago. I have a Miele dishwasher in a condo I rent out that stopped working. The tech came out on time as scheduled. We paid $120 for the service and was advised a part needed to be ordered but it would take about 4 weeks to come from Europe. We waited the 4 weeks and followed up, was told his tech is away on vacation and the part should arrive in the next week. Called them again the next week. Was told tech should come out again by end of the week. Got a call mid week to tell us his tech will be phoning us to arrange appointment. Never got a call. Called them back, was told he asked tech to call us and will tell him again. Never got a call. Finally we sent an email telling them to forget even coming back or contacting us again as we are going with Miele for the repair. Was told by Miele, parts don't usually take that long unless they opt for ground shipping to save on cost. EVERY SINGLE time they apologize for not getting back to us when we call. We were always the ones to try and contact them. Follow up is zero and customer service very poor! I would never recommend them to anyone. I'm surprised to see they have any positive reviews at all. Losing the $120 for the initial call is more than worth not needing to deal with these people again.

While visiting my daughter in Calgary her Frigidair dishwasher would not drain so on Monday I started reading reviews on HomeStars for a reliable company to come out and repair it......after much research I called another company (THAT I WILL NOT NAME) and they came on Tuesday to look at the dishwasher, the technician pushed to drain the water and it drained so he said "it is the liquid Cascade dishwasher soap" Wednesday I used the machine and it didn't drain. I was very angry because I live in Edmonton and needed to have it fixed before I left Calgary on Friday.
So I called Maple Leaf Appliance and they were very friendly and had a service technician out a couple of hours later. He asked me to explain the issue and proceeded to take the dishwasher out and layed on his belly to get to the underneath of the machine. It took him a while but he discovered a nut shell in the drain line. Then he explained to me how that nutshell could stop the machine from draining. Yes I want to thank him Jess you did a fantastic job and you were not afraid to get your hands wet. If you have any appliance problems call "MAPLE LEAF APPLIANCE"

The company responded to my request very quickly. The technician arrived the next day I put out the request and was polite and professional. I would certainly recommend this company.

These guys are awesome. We had them in to look at a couple of appliances. Our stove is on it's last legs and we are looking to replace it soon, he pointed out the repair might cost more than the stove and we should wait if we can (we will). The fridge was fine, needed no work. They saved us a tonne of money. It would have been just as easy for them to fix things and charge us when we didn't really need it. We will 100% be using them again and have already reccommended them to others.

Roman was presentable. He spoke clearlh so I could understand what was wrong with my fridge. He gave me the options and let me make the right choice. Honest ,fast and polite. Thanks Roman.
He even popped back a few days later to take a look at the ice make we thought we had working again.

Belt and pully needed to be replaced on my dryer. Roman came checked out the issue told me the issue and how much it would cost. Told him to go ahead and he quickly worked on it. He was fast, efficient and professional.

Trying too find someone to help me over the May long weekend was not looking good. I called Maple Leaf Repair and was able to schedule a technition same day to look at my fridge. I had the nicest guy Roman he diagnosed the problem within minutes made the call for the part drove out to Coquitlam from Richmond returned and fixed it. While Roman worked he took time to explain things about my fridge I did not know. Most pleasant, efficient and professional young man I have ever had come into my home and do work. Once all was completed I thanked him so much he went to shake my hand but I just had to hug him. Thank you Roman you are a wonderful person and a pleasure to deal with. I will definitely refer you to my friends as well as my clients at work.

Worst experience ever. Told it would take 3 to 4 days. It took 16 days. The guy would return our calls and was rude when he did answer. Not happy.

I was impressed that in less than 10 minutes from placing my on-line request I got a phone call to make an appointment. But that "12-4pm" appointment turned in to 8:30pm (granted he called every time he was going to be late). And the repair was fast: in 30 minutes he had tested the ice maker, replaced it and I'd paid. But it didn't work so we had to schedule another appointment. This time it was a more thorough test which resulted in an additional part being replaced (at no extra charge). But after he left it still didn't work so I called him and he remembered that he forgot to plug it in. I plugged it in myself and the job was finally done right ... but I feel it could've been done right the first time if he had taken his time and been more thorough. Service was polite but not what I would call friendly.

Roman was so friendly and helpful! Our dishwasher leaked, he came back several times to make sure all was fixed and that he had address all issues. Always came when he said he would and was polite. We'll be happy to use them again if anything is needed.