I was impressed that in less than 10 minutes from placing my on-line request I got a phone call to make an appointment. But that "12-4pm" appointment turned in to 8:30pm (granted he called every time he was going to be late). And the repair was fast: in 30 minutes he had tested the ice maker, replaced it and I'd paid. But it didn't work so we had to schedule another appointment. This time it was a more thorough test which resulted in an additional part being replaced (at no extra charge). But after he left it still didn't work so I called him and he remembered that he forgot to plug it in. I plugged it in myself and the job was finally done right ... but I feel it could've been done right the first time if he had taken his time and been more thorough. Service was polite but not what I would call friendly.

Roman was so friendly and helpful! Our dishwasher leaked, he came back several times to make sure all was fixed and that he had address all issues. Always came when he said he would and was polite. We'll be happy to use them again if anything is needed.

Roman arrived at home today. What an exceptional young man.
He was very efficient and diagnosed the problem almost right away.
He was fast and efficient. I would certainly ask for him if I needed future repairs.

Exelent service from Roman, very honest and knowledge, very flexible to make appointment they could come on Sunday.
I sure recommend them.

I would like to say that I am please with Maple leaf appliance and that they repaired my dishwasher. I had an issue with one technician but was really impressed with how they handled my complaint and won me back as a customer. They really care about providing excellent customer service. I get how hard it is to find good employees. The owners really took accountability and obviously Carr about the reputation of their business.

Best experience ever with appliance repair company. Very knowledgeable, thorough, and fair. I will most definitely recommend everyone to them. I'm so glad my friend recommended them to me for my washing machine!

We call Serge Myshkin (Tri City Quality). He come tomorrow morning and replaced heater.Although it was Friday afternoon, he promised to come tomorrow (Saturday) morning @10. He arrived just in time, as promised. Just professional.

I had another company pull a no show to repair my tenants stove. I called these guys quite late in the day but they were able to send out a technician who arrive right in the middle of the appointment window they gave. He spent about 30 minutes diagnosing the problem and promised to call back a day or two later with a quote once he had sourced the needed part. It turns out they no longer make or sell that particular part and they were unable to complete the job. I asked about their policy of refunding in any case where they cannot fix the issues and they agreed to honor that policy and refunded the $112 callout fee.

We called Maple Leaf Appliance Repair and had an appointment set for the next morning. Roman was the technician that came to repair of freezer today. He was prompt, professional and very good at what he did.

He explained the problem, and how he was going to fix it. The service was exceptional and the cost for the repair was less that I had expected. There were no hidden fees or surcharges.

Overall, probably the best experience I have ever had with an appliance repair. Great work.

Machine not draining properly. Error message occurred. Tried to clean filter and other areas with no effect. When the technician came he immediately disconnected the hose that attached to the sink drain. He removed blockage and machine worked well again.