I have never written a review before and wish I could report that this company is fantastic. It is not. We had them back three times to correct various mistakes had to call various times before we could get the correct person and the customer service - really - is non existent. The product is good, the workmanship rushed and customer response poor. Once they made their sale, adios! We had to call to head office in the U.S. to try to get customer service. I was simply appalled - both my husband and I are independent business owners and could not believe the disorganization and lack of responsibility. Such a let down to a potentially exciting purchase.
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- Company Response
Hello, thank you for taking the time to leave feedback – we want you to know that we take customer comments like these very seriously. We are very sorry to hear your experience was a negative one and it’s upsetting to hear you didn’t receive the excellent service you were promised. We have made our leadership team aware of your experience and we will use your comments to better our process. Since you have posted as a "private user", we can't directly reach out to you to help resolve any other outlining issues. We would like to let you know that we are more than willing to assist you with any further questions or concerns that you may have if you contact us directly at firstname.lastname@example.org. Again, we would like to apologize for any inconvenience this may have caused you and thank you for bringing this to our attention.