Express Appliance Repair

Was impressed with their website / coupons and service call fee being waived if they did repair. The part for my dryer was $135. He charged me $265 for the install which took 45 mins. I had no correspondence from technician at all (at my tenants house) until the bill came. I contacted customer service and it was very poor. The woman would not budge - saying $448 was the price I apparently agreed to? I was not expecting $265 to install. I complained about them not discounting me $25 coupon and she agreed to reimburse. After a week of no reimbursement - I emailed her back. Now she replied - the service call was $290 and we already took the $25 off. I was completely shocked with this awful service and would NEVER use them again.