High Energy Transport Inc.

Moving & Storage
Vaughan ON L4L 7G4
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HomeStars
Moving & Storage
High Energy Transport Inc.
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83%

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Reviews by rating (past 12 months)

Reviews for High Energy Transport Inc.

Average customer rating:
9.9 10 (177 reviews)

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Endzmar
Endzmar
1 review , ON
10/10

Moving Day

High Energy Transport is a moving company that made my moving day a successful stress free experience.
The crew was efficient, hard working, dedicated and professional. Pierre the owner of the company came out to help the crew led by Sean who
directed Andrew, Paolo and Andrew to carry out the tasks of dismantling, wrapping and loading and unloading without any difficulty.
Aside from their hard work, what stood out the most was how polite and well mannered all of the crew was. I would definitely recommend High Energy Transport
to take care of all your moving needs.

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Company Response

Hi Enza and Enzo

Thank you for taking the time out of your busy day to write such a wonderful review! The team had a great time doing your move. We wish you all of the best in your new home. With all our gratitude, the entire HET team.

Adel in Toronto
Adel in Toronto
1 review Toronto, ON
5/10

An expensive junk removal service

Overall, junk removal was done properly but this is one of the most expensive junk removal services you can find in the GTA. I had a bathroom recently demolished and it cost me $866 to get rid of it. Almost everything was bagged already and left on the driveway. Aside from that, they lifted the shower base (already detached) from the bathroom and also pieces of wood from demolition left near the bags and put them in the truck.

The Good:
Their crew was professional and friendly. I was told they'd show up Saturday between 9:30-10:30 AM but they came around 9:15 AM which is OK. It's better be early than late.

The bad:
I was told the crew would give me an estimate upon arrival which did not happen.
I was told the customer service would let me know the total before charging my credit card which did not happen. They were actually quick to charge my card and called me after.
I had tried a couple of times to change the appointment to a later time on the same they but I was told the only time slot available was 9:30-10:30 AM. However, the crew told me I was their only customer for that day.
The ugly:
They held $1000 on my credit card before the service was delivered which means lack of trust. Overall, 1/8th of the truck was filled but since they charge per weight, the service cost me way more than I expected. I had to trust them with the total weight but could not verify the trust. Complaining to their customer service and speaking with the owner of the company did not bear any fruit.

Be careful when using a junk removal service which charges per weight. They are not like most of the other service that charge per truck load size which you can verify once the junk is loaded to the truck.

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Company Response

Hi Adel

Thank you for taking the time for writing the review and for the "good" portion.

As for the "bad" portion, we are very sorry to hear you found our service expensive. Prior to hiring us, our pricing and payment methods were explained to you in great detail. The crew can give a rough idea of weight but without actually weighing it, it is extremely difficult to provide accurate information.

We cannot ask for authorization to charge the credit card after everything has been weighed as the work was all completed. Which is why we disclose all charges and expectations prior to completing and taking on the job.

The appointment could not be changed to a later time on sat as the landfill closes at 12pm and this was explained.

The "ugly"

Not certain as to why you indicated we did a $1000 hold as this is not our policy nor was this done?

Junk removal is based on weight and no other charges (hourly, truck expenses etc) are charged. A weigh scale ticket was immediately provided to you indicating the actual weight of your items.

We pride ourselves on full transparency and we have never been questioned before re: our integrity

We are truly sorry you felt that your items weighed more than they actually did. We are also sorry you feel you have paid more than what you thought you should.

We did take your call and our CEO did in fact get in touch with you. At the end of the conversation, it was clear that you were upset that your items weighed more than what you thought. That unfortunately, is out of our control.

We do believe we provided a great service for a great price.

Wishing you well
The HET team

tstillie
tstillie
1 review Ailsa Craig, ON
10/10

Moving and storage

Super friendly and professional. Made our move simple and painless. Great value and communication. I would highly recommend High Energy to anyone.

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Company Response

Thank you very much for taking the time to write this review. We greatly appreciate. We wish you all of the best in your new home. With all our gratitude, the entire HET team!

jennifer_clarke19
jennifer_clarke19
1 review Mississauga, ON
10/10

Moving

The High Energy Transport team was outstanding! On time, professional and courteous! Thank you Leo and your crew!

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Company Response

Hello Jennifer. Thank you for taking the time out of your busy day to write this review. We will pass along your kind words to the entire team. Wishing you all of the best. With all of our gratitude, the entire HET team!

Milena in Mississauga
Milena in Mississauga
1 review Mississauga, ON
10/10

Piano move

Leo, and his team at High Energy were able to help me move my upright piano from my mom's house to mine. The fact that they also moved pianos came as bit of a surprise to me as this is a very delicate instrument and requires lots of care in transporting. The men arrived on time, were fast, efficient, and very careful. The move was a success, and I was left extremely happy with their service. I would highly recommend High Energy Transport for all your moving and storage needs! They really do "Moving just right"!

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Company Response

Hi Milena

Thank you so much for your great review. We greatly appreciate it. We will pass along your kind words to the team. With all our gratitude, the entire HET team

Shadi
Shadi
6 reviews ,
10/10

Great help

I would like to thank the 3 men that came and helped with our move. I called this company and Leo came and reviewed the size of the home and the items to be moved, he presented a quote in a very short time. Quote was reasonable priced and fair. On the day of the move everything was done carefully with blankets wrapped around furniture. Items that needed disassembly were taken care of and reassembled in the new location. On the way they picked up few times from storage. Helped getting some old furniture on the curbside.

Thank you guys

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Company Response

Hi Shadi

Thank you very much for taking the time to write this wonderful review. So happy to hear that you are happy with our service. Wishing you all of the best in your new home and thank you once again for the business. With all of our gratitude, the entire HET team.

Paul
Paul
1 review Richmond Hill, ON
10/10

Move

I hired High Energy Transport to move an arcade game for me. I can't say enough how impressed I was with the professionalism of the 3 young men who came to my house.
They were very polite and accommodating. They put down rolled-carpet throughout my home so that no snow or marks were left behind.
I highly recommend High Energy Transport for anyone in need of the services they provide.

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Company Response

Hi Paul

Thank you very much for writing this review and taking the time to do it. Enjoy the video game and glad we could be of service. Reach out to us anytime. With all of our gratitude, the entire HET team.

Dwelch26
Dwelch26
1 review Brampton, ON
10/10

Packing, transport and storage

Pierre, Leo and team were very professional and did a fantastic job moving my furniture into storage while my house is under renovation. They were efficient and took very good care of everything. I would highly recommend them for any moving or storage job!

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Company Response

Hello and thank you for taking the time to write such a great review. So happy to hear that you were happy with our services. Wishing you all of the best. With all our gratitude, the entire HET team!

moiraj927
moiraj927
1 review Richmond Hill, ON
10/10

The company packed, moved, stored, returned and unpacked the contents of my apartment.

High Energy Transport Inc. came in on very short notice to quote on and undertake ALL of the work involved in packing and storing my apartment contents. They were also contracted to bring these contents to a new location and unpack them at a later date.

All aspects of the work undertaken by Pierre and his crews were accomplished with excellence and within the agreed upon time frame. The workers assigned were trained to perform efficiently and to provide excellent customer care. They asked me frequently about my preferences and were patient with my uncertainties.

This was indeed a very positive moving experience and I would happily and without hesitation recommend High Energy to anyone with a need for their services.

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Company Response

Hello and thank you for taking the time out of your busy schedule to write such an amazing review. So happy to hear you had a great experience. The team definitely does everything they can to ensure our customers are satisfied and happy. It seems like they have accomplished this. We will pass along your kind words to the entire team. With all of our gratitude, the entire HET team!

Donna Whitney from Newmarket
Donna Whitney from Newmarket
4 reviews Georgina, ON
10/10

On time, polite, efficient, fast and careful

Moving is stressful enough... High Energy came with rave reviews and I wanted someone who would deliver on their promises without adding to the stress of the move. Although they were more expensive than a few other quotes they were well worth it! In fact, because they moved me in less time than quoted I was getting some money back!! Who does that?!
The team was courteous, efficient, fast, and careful. I would absolutely and enthusiastically recommend High Energy to anyone looking for a moving company with integrity!

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Company Response

Hi Donna
Thank you so much for leaving these kind words. We will pass along to the team. Glad you had a stress free move. Means we have accomplished our mission. Wishing you all the best. With all our gratitude, the entire HET team!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about High Energy Transport Inc.

Welcome to High Energy Transport. Message from the President Did you know that moving is one of the top 3 major stresses? It shouldn't be. It should be a time of joy and excitement. A time for new beginnings and memories Knowing this, we completely understand the stress our customers ...
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