Customer service done correctly
Company was very responsive and priced competitively. They sourced the part and provided a technician very quickly.
The actual technician visit wasn't great. The work was done and the appliance worked as expected afterwards - but the visit itself left a lot to be desired and I told them so.
Alex, the owner, contacted me right away - was extremely professional and helpful - and turned my experience right around. I am quite impressed and I have no hesitations in recommending this company. I will certainly be using them again in the future.
- Approximate cost of services:
- $400.00
- Company Response
Thank you very much for your honest review. We are so sorry that the technician did not provide you with our promised level of service while onsite. We are always improving and addressing every situation with our technicians to ensure they are always training and getting better. We are glad we left the appliance in working order and delivered the service from our dispatch team. We always take responsibility for our shortcomings when they do happen and we are happy that we were able to provide you with a good solution that satisfied you.
The next time you use us we promise to give you the entire experience as it should have been from the start.
until next time,
The Man With a Wrench team