Excellent Service, Flexible appointment, and job well done
On a Sunday evening one of my garage cables broke, and the other became binded up on itself. As a result I was unable to fully open or fully close my garage door. I called around for emergency service and after discussing with a few companies I realized that the costs that went along with emergency service were more than I was willing to pay.
I made arrangements with a different company to come by the Monday afternoon. On Monday morning a representative from Enterprise followed up on my Sunday contact and offered to meet me at my house and do the work for $70. (You'll note I paid more - keep reading).
I work about an hour's drive from home and had to make arrangements to meet the technician. I was going to be late, but we kept in contact via text message and he was very amenable to my situation and he agreed to delay his arrival to meet my needs.
When he arrived he quickly replace the broken cable and worked for quite a while to correct the problem with the other cable. It became apparent after all of his efforts that the easiest thing to do was to intentionally break the second cable and replace it also.
I was fine with this, and believed it made sense to work with two new cables of equal strength anyway.
I did, in the end, pay $30 more than my original quote, but that was sight unseen, and more work was performed that I originally asked for, and I believe the technician spent more than a reasonable amount of time trying to correct the situation.
Considering the flexibility, the earnest attempts to fix my problem within the original quote, and the pleasant attitude of the technician I was pleased to have him complete the work for a modest additional amount.
Job well done, and if I run into problems again I would call Enterprise right off the bat.
- Approximate cost of services:
- $100.00
- Company Response
Words can’t express how much I appreciate you taking the time out to write this review. It was more than I pleasure to work for you and your recognition on praising our company is very much appreciated. Many times we come across customers that believe it should be an easy fix, but realistically every situation, every broken part, every garage door is unique. Though broken cables are a common problem, your situation was different and working within our customers budget, time and what makes sense on a monetary level is a goal of my company and I take pride and pleasure in building true relationships with all our customers. Again I appreciate your in depth review and though I hope nothing breaks anytime soon I am glad to know you will rely on us in the future. Pleasure doing business.