Balm Built

General Contractors
Toronto ON M4L 1P3
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Reviews for Balm Built

Average customer rating:
6.4 10 (13 reviews)

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Xavier in Woodstock
Xavier in Woodstock
0 reviews Woodstock, ON
10/10

Gut Reno

We would Like to share our wonderful experience working with Balmbuilt. We hired Alex after a friend had referred us to him and his company. We had purchased an older home in the east end of Toronto and wanted to create a space of our own. Alex was able to walk us through the entire design/build process with patience and professionalism. The permit process was delayed due too the pandemic and the closure of the permit office. However, once the permit was issued, the team delivered on all fronts. The team is comprised of true professionals and we are so excited with our new home. Thank you Alex and team.

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Gerrard in Toronto
Gerrard in Toronto
1 review Toronto, ON
10/10

House Renovation

My husband and I have lived in many homes within the city. We decided to move to be closer to our family in the east end. We bought an older home and decided to have it completely renovated. Alex and his crew transformed the house into a masterpiece. Thank Alex and crew, you were a pleasure to work with.

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Sonia in Toronto
Sonia in Toronto
1 review Toronto, ON
10/10

Renovation

Our family had a very tragic accident and we had to convert our home to be completely barrier free. We hired Balmbuilt to complete the work. The professionals at this company were patient and understanding given our new situation. They were very knowledgeable on the requirements and how to ensure that my family would be comfortable for the long term. We are extremely grateful to have Balmbuilt complete our new requirements.

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Thomas in Toronto
Thomas in Toronto
0 reviews Toronto, ON
10/10

Renovation/Addition

We hired Balmbuilt for a design build service. Alex and his team walked us through every stage of the project with professionalism and compassion. We are thrilled with the outcome of our new home and would not hesitate to recommend their services to anyone.

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Peter in Toronto
Peter in Toronto
1 review Toronto, ON
10/10

Full House Renovation

I engaged with Balmbuilt after meeting with other contractors for a complete renovation to my new home. I am so happy that I chose to work with Alex and his team. Alex has extensive construction knowledge and his team of trades had delivered exceptional quality. I will work with them again in the future.

1 of 1 people found this review helpful.
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Erik L
Erik L
1 review Toronto, ON
0/10

Renovation and Home Addition

In September 2020, we hired Alex and BalmBuilt to do a home renovation and two story addition to our house. The contract agreed that BlamBuilt would create all documentation and drawings and provide them to us, would apply for the needed permits, go through the committee of adjustments with the City of Toronto, and any other needed actions to obtain permits. In November 2020 Alex confirmed that he submitted all the final documentation to the city for a permit and accepted our final payment in full (~$19,000). Throughout November 2020 to January 2021 upon our asking for updates, Alex confirmed several times that he submitted the documentation for permits and we were just in a holding pattern, and he could not provide a confirmation/submission number or any other updates. However, in late January upon us contacting the City of Toronto we discovered Alex was deceiving us and never submitted any documentation to the city, and never created or provided us with final drawings for which he accepted payment in full.

From late January 2021 to late February 2021 Alex was hard to get a hold of and stopped replying to texts, emails, phone calls, etc. each time we tried to reach out and find out what was going on and to receive an official confirmation. It was at this point where we decided to post online reviews of our experience.

After the reviews were posted in late February 2021, Alex and Shanon (we had no interaction with Shannon before up to this point) reached out immediately and told us to take down all reviews. Furthermore, Shanon and Alex informed us that they would only provide us with the services which they accepted funds in full for once we complied with the demand of removing reviews.

In an effort to resolve the situation and move forward we took down all reviews with the agreement that they would provide all documentation to us no later than March 5th 2021 (a deadline date that Alex and Shanon suggested and said they can get things done by). On March 5th nothing was received and Alex requested another week. On March 12th (the new deadline) Alex informed us again that he does not have anything and requested another week (March 19th). After not hearing from him or receiving anything we reached out on March 22nd at which point Alex responded that he still has nothing and will get us the agreed to work by March 26th. That deadline, like the several before that came and went with Alex providing nothing. Since then Alex has not reached out and we have not received any of the work that he agreed to.

2 of 2 people found this review helpful.
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V. Thomas
V. Thomas
1 review Toronto, ON
0/10

Remodelling

We signed a renovation contract with BalmBuilt Ltd. in July 2020. The scope of work included new plumbing, electrical, kitchen, bathrooms, stairs and flooring. The estimated timeframe given for completion was approximately ten weeks.

Initially the project proceeded as scheduled. We remitted funds as requested and in accordance with the payment schedule. On July 23, 2020 we received an update from BalmBuilt stating “we are currently tracking to have you the house on September 11”.

On August 28, 2020 we were contacted by the electrician. He intended to place a construction lien on our house because BalmBuilt gave him an NSF cheque. He cancelled the electrical permit for the job.

BalmBuilt gave us numerous assurances regarding the completion of the project. To date the millwork company has not been paid the required deposit in order to start production of the kitchen. The bathroom fixtures we selected in July 2020 remain in the vendor’s warehouse pending payment. In addition the stairs have not been ordered. BalmBuilt collected funds from us for these items.

After nine months we terminated our relationship with BalmBuilt Ltd.

2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Renovation

TERRIBLE EXPERIENCE. Deadlines come and go - 18 months and the project is still not finished. Trades show up here and there - virtually everything is unfinished or not even started. Poor oversight and project mngt. Materials don't get ordered (when we were told they have been) Trades haven't been paid. Our instructions and correspondence get ignored. Unresponsive. ABSOLUTE WORST-CASE SCENARIO - Contractor has your money, no sustained effort, unpaid trades, the trades are now coming after you.

3 of 3 people found this review helpful.
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Christopher in Toronto
Christopher in Toronto
3 reviews Toronto, ON
10/10

New Main Floor Bathroom

Alex and team added a powder room to our main floor and a few other smaller renovations we needed when we moved into our new home. Alex was always very nice, brought great design ideas to the table and was beyond patient with our many indecisive last minute changes. We are beyond impressed with the end result, it looks beautiful. We're very happy with him and his team. They have also come back on short notice when we had a basement emergency when we could reach no one else.

1 of 3 people found this review helpful.
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Gord K.
Gord K.
1 review Toronto, ON
10/10

Main Floor renovation.

Jaimie and I choose Alex Balm because of his calm demeanor and his great reputation in the beaches. He took the main floor of our old home right down to the studs and recreated an amazing living space for our family.

0 of 2 people found this review helpful.
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More about Balm Built

Balm Built has been providing the GTA with quality renovations for over 10 years now. We provide professional project management from beginning to end on residential renovations and additions. Call us today for a free estimate!
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