Furnace Family

Heating & Air Conditioning
Edmonton AB T6E 5P3
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Reviews for Furnace Family

Average customer rating:
9.9 10 (189 reviews)

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Megan in Calgary
Megan in Calgary
0 reviews Spruce Grove, AB
10/10

Emergency furnace repair

Heading into cooler weather, it was alarming to notice the house wasn’t warming the way it normally does. Since the furnace family installed my AC (and we’re so awesome to deal with then) I called them again when I noticed our house dipping to the mid-teens. What was initially thought to be a crapped out furnace ended up being a blown fuse. Matt was our service guy and I was relieved to see him as he was our AC installer. This was my second super positive experience with the furnace company and Matt!

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Andrew in Toronto
Andrew in Toronto
0 reviews Edmonton, AB
10/10

Brand new furnace

We have had a maintenance contract with Furnace Family (formally William's Home Comfort) for years and have been impressed with their service. We initially purchased an air conditioner from them and were surprised when the unit they recommended was not the most expensive model but rather the best for our needs. We recently had problems with our furnace and decided to replace our unit. Sheldon and Chandler installed the unit yesterday. Their work was impeccable with particular attention to maintaining a clean job site. We are thrilled with our new furnace and with the level of service that we have experienced from Furnace Family.

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Company Response

Thanks for the kind words and your time to leave a review!!! Welcome to our family!!!

Private User
Private User
Private User reviews Calgary, AB
10/10

AC inquiry led to updated furnace as well

We were looking into installing AC but it soon became clear that adding it to a 30-year-old furnace would be inefficient and, in the long run, more expensive. Furnace Family's well-informed team worked up several options for us (with no pressure). The installation was quick and seamless, the installers were friendly and professional, and they left the basement cleaner than it was before!

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Company Response

Thanks for the kind words and your time to leave a review!!! Welcome to our family!!!

Allan T
Allan T
1 review Edmonton, AB
10/10

Bathroom plumbing repairs

Kevin came to repair the plumbing in the bathroom and it was a pleasant experience. He was timely and very professional plus he took the time explain the repairs and educate me.

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Company Response

Glad we could help!!! Welcome to our family!!

Joyce in Edmonton
Joyce in Edmonton
0 reviews Edmonton, AB
10/10

Furnace Maintenance

Was greated punctually by Matt. He proceeded to our furnace and to explain and answer all my questions professionally. Discussed also an issue with the hot water heater, which was the initial reason I had called to book the appointment. Was very satisfied with the time it took for him to complete the job and the cost. Would definitely refer further. Choose a yearly plan.

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Company Response

Thanks for the kind words and your time to leave a review!! Welcome to our family!!

Leboy
Leboy
0 reviews Edmonton, AB
10/10

Furnace

When I called , the receptionist is very helpful, accomodating and reliable.
She asked for the problem and details of the furnace equipment .
Upon getting the information, waited for a bit and immediately , precise and accurate part is available and once you paid thru phone come and pick it up in your own convenience.

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Company Response

Thanks for the review glad we could help.

Private User
Private User
Private User reviews Airdrie, AB
10/10

Central Air conditioning purchase and install

-very informative
-personable and professional
-very competitive pricing
-price, product, install date all as promised
-installation was great: on-time, efficient, proper, clean
-unit installed quieter than we assumed
-Kevin and crew made sure all worked proper
-very happy and satisfied
-Thank You!

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Company Response

Thanks for the kind words and your time to leave a review!! Welcome to our family!!

Private User
Private User
Private User reviews Morinville, AB
10/10

furnace replacement and air conditioning

replace old 40 years old lennox furnace for a new lennox EL296v Chis did the measurement for it to have a better return air to the furnace. That new furnace now is pushing a lot more heat out of the register. Daniil and Julian did new EL296v furanace and the new air conditioning Lennox Ml14xca installation. This two due a super job. very professional and care about their work. They give you very good info about how to run the appliance. Good job Daniil and Julian for a very good job very care about there work. I rate you 5 rating.

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Company Response

Thanks for the kind words and your time to leave a review!!! Welcome to our family!!

Al
Al
0 reviews Edmonton, AB
10/10

Air conditioner

From the outset, your estimator Wayne was most professional & courteous.
Both Rob & Mike who did the installation were likewise very professional & answered all of my questions & concerns. Very pleasant & polite to deal with.

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Company Response

Thanks for the kind words and your time to leave a review welcome to our family!!

Gil
Gil
1 review Calgary, AB
10/10

Air conditioning

Great work .Very personable and professional.Victor and Stephan worked very hard I would recommend the company .I have already recommended three people and one has already ordered a new AC

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Company Response

Thanks for the kind words and and your recommendations that's very much appreciated...welcome to our family!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton & Calary's 100% Satisfaction Guaranteed Lennox Premier Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Plumbing, Electrical, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Plumbing, Electrical, Hot Water Tank Repair & Service, 24/7 Emergency Service, Electrical, Plumbing
BRANDS
Lennox, Bradford White, Franklin, Goodman, Komfort King
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement/ Repair and plumbing. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.