Furnace Family

Heating & Air Conditioning
Edmonton AB T6E 5P3
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Reviews for Furnace Family

Average customer rating:
9.9 10 (200 reviews)

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stephj.hewitt
stephj.hewitt
1 review , AB
10/10

Air Conditioning

Had furnace family install a new AC after ours quit working. Great price and really nice guys doing the work. Clean neat job, took pride in their work.

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Company Response

Thank you Steph for sharing your feedback. Welcome to the family

Nwadaminc
Nwadaminc
1 review Edmonton, AB
10/10

Furnace & air conditioner system

Just recently had my furnace and air conditioner system installed by Furnace Family. Thank you for providing honest pricing and Dave really explained everything. Guiding us through all options. He wasn't just here for the sale, he really wanted us to be happy. We had a few other quotes but after being hounded by competitors who were just price slashing to get a sale we felt very uneasy and found it so unprofessional, another reason we felt better with going with Furnace Family. On install day the crew came on time as promised and left our house spotless just like it was when they came. They put down floor protectors and treated our house like their own. Very friendly and made sure to run myself and my wife through the system before they left. I have been very impressed with the professionalism from start to finish and thank you for the follow up call, that was really the cherry on top of the cake.

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Company Response

Thank you so much for your amazing feedback we really appreciate it. So glad you are happy with the install and our customer service! Welcome to the family!

jennmw
jennmw
1 review Edmonton, AB
10/10

Furnace Replacement and AC

Had Dave out to give us a price he noticed many things other pushy sales guys missed. I was promised a great job and boy did they deliver, even stayed late to explain the new furnace. This is great old school service.. Bravo !! Highly recommend this company!!

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Company Response

Thanks Jennifer. We are very happy you are satisfied with our service. We aim to provide traditional values and exceptional customer service. Welcome to the family!!

Sandie in Edmonton
Sandie in Edmonton
1 review Edmonton, AB
10/10

Service

I called The Furnace Family today and was qreeted with a very pleasant and informative recetionist. My A/C quit running and with the long weekend approaching
I was concerned that I may have to be buying a new one. Taryn arranged to have a service tech sent out asap. Richard came to our home and quickly diagnosed our problem . He was a very knowledgeable and friendly young man and had our unit rurunning in no time. The service call with parts was half of what I was expecting on a Friday nite. Thanks to Richard our long weekend was saved and we are very happy customers and would strongly refer this company to all our friends and will definitely be using The Furnace Family in the future.

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Company Response

Thank you Sandie, we appreciate you taking the time to let us know you received great service. Welcome to the family!

sherriburbridge
sherriburbridge
1 review Sherwood Park, AB
10/10

Air Conditioning

Called Furnace Family for a A/C installation. From the estimate to the install they were amazing, the attention to incredible and the price was competitive. I would recommend them to a friend or coworker!!

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Company Response

Thanks Sherri for your kind words, we appreciate it. Welcome to the family!

kasiav
kasiav
1 review Edmonton, AB
10/10

Furnace Replacement

The estimator Dave was by far the most knowledgable and not pushy like the other companies we had out. The installers did a great job, showed true pride in their work.They explained every step and even cleaned up after the job. I would highly recommend Furnace Family you will be impressed.

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Company Response

Thank you Kasia! Will pass along the praise for Dave and crew. We are excited to have you as part of our family! :-)

Disappointed  in Edmonton
Disappointed in Edmonton
3 reviews Edmonton, AB
10/10

Air conditioner

Furnace Family is a great company to deal with. Buying an air conditioner kind of feels like buying a used car. Most companies insist on coming to your house to provide pricing information. This is where the high pressure sales pitch starts. Some companies are downright forceful. I DID NOT find Furnace Family to be this way. The sales pitch was more information session. No pressure. Salesman actually steered you toward a less expensive model with full explanation why. Installation was EXPERT. The install was completed above expectations and ABOVE INDUSTRY STANDARDS. Dareck and Richard were thorough, tidy, friendly and knowedgeable. I would not hesitate to recommend Furnace Family for all your heating and cooling needs. I booked this company based on positive reviews and I am fully satisfied.

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Company Response

Thank you so much for the amazing review! We constantly strive to ensure our customer get all the information they can and aren't pressured into any sale. Very glad to hear this was the case! Thank you again and if we can be of any help please let us know! Welcome to the "family"!!!!!!!

carolynelizabeth09
carolynelizabeth09
1 review Edmonton, AB
10/10

Air conditioner install

Furnace Family was amazing at the overall process was easy. Dave explained everything to us and more! We felt very comfortable with him as our estimator more so than other companies who are too aggressive. Tyler and his assistant can't remember his name ... clean professional and really left our house spotless. Tyler took extra effort to explain things. I would highly recommend! Thanks we are feeling much cooler now!!!!! :-)

1 of 1 people found this review helpful.
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Company Response

Thank you for the wonderful review and kind words! Enjoy the new A/C and if you need anything else please let us know! Welcome to the "family".

clangan-yeg
clangan-yeg
1 review Edmonton, AB
10/10

Furnace tune up

Got spring maintenance on our furnace. Was easy to book online and the technician was great and answered all my questions. I had a lot of questions. Planning a/c shortly.

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Company Response

Thank you very much for your business.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Furnace tune up

The technician that came out was excellent. He explained everything he was doing with us step by step. We didn't feel rushed at all with his service and he took the time which made me feel that he truly cared and it wasn't just a "job" to get done and move on to the next one.

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Company Response

Thank you so much for your review. We truly appreciate it. If you need anything further please don't hesitate to contact us!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton & Calary's 100% Satisfaction Guaranteed Lennox Premier Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Plumbing, Electrical, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Plumbing, Electrical, Hot Water Tank Repair & Service, 24/7 Emergency Service, Electrical, Plumbing
BRANDS
Lennox, Bradford White, Franklin, Goodman, Komfort King
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement/ Repair and plumbing. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.