Furnace Family

Heating & Air Conditioning
Edmonton AB T6E 5P3
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Reviews for Furnace Family

Average customer rating:
9.9 10 (353 reviews)

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Steffen in Saint Albert
Steffen in Saint Albert
0 reviews Edmonton, AB
10/10

Super professional!

Extremely professional! Needed a furnace inspection done for my insurance, they were able to get someone out to me within the week. Aaron was extremely thorough and answered all my questions. Work was quick, a small part needed replacing for a reasonable price, and he was also very knowledgeable and able to answer a bunch of questions I had regarding a potential future AC install.

I will definitely be using this company again in the future when I'm looking to replace my furnace and get an AC unit installed!

Approximate cost of services:
$180.00
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Company Response

Thanks for the kind words and your time to leave a review... welcome to our family!!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Late night no heat

The furnace died late at night called a few companies but no one was answering , furnace family picked up and the tech was on his way. Fixed the furnace for a tenable price considering it was 12 am. Technician was a nice helpful guy even late at night. Thanks will call again.

Approximate cost of services:
$500.00
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Company Response

Thanks for the kind words and your time to leave a review... welcome to our family.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Good service. Good people

I required the service of the furnace as well as the installation of a new humidifier. The staff are punctual pleasant and communicate effectively. Good people good products. I think sums it up.

Approximate cost of services:
$600.00
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Company Response

Thanks for the kind words and your time to leave a review.

Private User
Private User
Private User reviews Beaumont, AB
10/10

Good On Time Service

Booked a furnace service appointment with this firm about a week ago. The tech phoned in advance to advise he was on his way and arrived at the appointed time. He came prepared with all tools and supplies (including a relpacement UV light) and did a great job both servicing and explaining what he was doing. Good Covid protocols were followed. My only comment would be that in these times of Covid 19, techs should come prepared with slip on throw away shoe covers. Very happy with the service call.

Approximate cost of services:
$297.00
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Company Response

Thanks for the kind words and your time to leave a review. Welcome to our family!!

Viktoria in Edmonton
Viktoria in Edmonton
2 reviews Edmonton, AB
10/10

New furnace

People always get nervous when they need to call some company to fix or replace something at home, because you never know how it will go
and we're really glad we went with the Furnace Family. The service provided by this company was exceptional from the first meeting with Dave for an estimate to installation of our new furnace .
Ron and Matt are two highly knowledgeable technicians who did the installation were very
friendly, answered our questions and showed us how to operate the system . The job site was cleaned afterward. Strongly recommend Furnace Family for everyone

Approximate cost of services:
$6,000.00
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Company Response

Thanks for the kind words and your time to leave a review... welcome to our family!!!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Wow A.C. Install

Wow A.C. Install. We had Furnace Family install a A.C. A month ago the estimator explained things so well we knew they were in a different league. The install was flawless and we have been cool through the hot spell. Great job from a great company. Thanks Furnace Family !!!!

Approximate cost of services:
$5,000.00
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Company Response

Thanks for the kind words and your time to leave a review...welcome to our family!!'

Dave
Dave
1 review Edmonton, AB
10/10

AC installation

very good services and team.

I felt confident with this company so much that I didn't even get any other quote.

Without a doubt ill go with them again next time.

Approximate cost of services:
$5,000.00
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Company Response

Thanks for the kind words and your time to write one.

Laurie in Edmonton
Laurie in Edmonton
1 review St. Albert, AB
10/10

I Couldn’t Be Happier

I could not be happier than I am with Furnace Family. As is always the case, our AC died on the hottest day of the year. Due to a major heart problem, I overheat very easily. From the first tech who took my after hours call (Matthew), to the attempted cleaning and repair (Justin), to the estimating (Ross) and installation (Jared), it was flawless. They all really went above and beyond. Especially Justin who made sure to completely document the existing system to ensure that there was enough info to proceed without having to return. Extremely professional.

Approximate cost of services:
$6,000.00
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Company Response

Thanks for the kind words and your time to leave a review glad we could help...welcome to our family!!

Private User
Private User
Private User reviews St. Albert, AB
10/10

Lennox whole home system

We heard the owner in 630 ched and decided to buy the ultimate Lennox system. Our estimator Ross was very informative and we thought the price was fair. The day of install went well very professional crew and you could tell they knew what they were doing. But oh man the comfort in our home is unbelievable the air feels cleaner. The thermostat is so cool. I would highly recommend Furnace Family and Lennox.

Approximate cost of services:
$160,000.00
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Company Response

Thanks for the kind words and your time to leave a review...welcome to our family!!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Lennox AC

Called furnace family based on the Google reviews and wow is all I get to say the estimator was great explained everything and told us we would get the best installers. He was correct the instal went very well nice guys even cleaned up after the job. My house is now nice and cool thanks Furnace Family.

Approximate cost of services:
$5,000.00
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Company Response

Thanks for the kind words and your time to leave a review glad we could help... welcome to our family!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton & Calary's 100% Satisfaction Guaranteed Lennox Premier Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Plumbing, Electrical, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Plumbing, Electrical, Hot Water Tank Repair & Service, 24/7 Emergency Service, Electrical, Plumbing
BRANDS
Lennox, Bradford White, Franklin, Goodman, Komfort King
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement/ Repair and plumbing. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.