Furnace Family

Heating & Air Conditioning
Edmonton AB T6E 5P3
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Reviews for Furnace Family

Average customer rating:
9.9 10 (200 reviews)

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Laurie May in Red Deer
Laurie May in Red Deer
8 reviews Edmonton, AB
10/10

No Heat Saviours

Tenanted main floor suite, the tenants call to say no heat, and they cannot get the thermostat to work. Thermostat says its 16 degrees, and as its December in Edmonton, you know the temperature is going to drop quickly. Furnace is a new install less than 1 year old. I call the installer who agrees to go see first thing the next morning. He checks it out and decides it must be the thermostat which was upgraded by a different company when the AC was installed. I call the AC install team who come late that evening to check the thermostat. They say thermostat tests good, the problem is the furnace. Now Im in a pickle - its day 2 of no heat, the tenants are getting very cold, and the furnace installer and the thermostat installer are playing Hot Potato. Finally, in desperation, I call Family Furnace. I only called them because Mr Google showed me they had great reviews. So I figure - what have I got to lose. The reception was very knowledgable and asked great questions to determine what had already been tried and tested. The tech was respectful and very knowledgeable. He had seen this sort of issue before, so he had some idea what it might be - identified it, fixed it, and was on route to the next issue within an hour! Finally my tenants have heat, and Im able to sleep knowing they are safe and the pipes won't freeze.

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sschlagel
sschlagel
9 reviews Edmonton, AB
10/10

Replacement of Exising Thermostat to Daikin Smart Thermostat

My original smart thermostat that was installed by Williams HVAC which is now Furnace Family a few years back was not working properly this summer and fall. The temperature once the air conditioner was turned off for the season was unusually high even with windows open in our cool Calgary temperatures. I usually set my thermostat to 19.5 and I was getting readings of 23 even with open windows. I called Furnace Family and a service technician came and told me that the thermostat was not working properly and that Daikin had come out with their own thermostat and APP that could be controlled via Smart Phone. The price was a bit of shock at first but I have both an air conditioner and high efficiency furnace that are Daikin. The warranty on the thermostat I believe is 15 years which is really good. So far I have been very pleased with the thermostat and am glad I made the purchase in spite of the shock of the price. Also I wanted to also commend Furnace Family for remembering that I needed a new air conditioner cover which I had phoned about a few months back. I thought this was absolutely great customer service. I am pleased with Furnace Family and will continue to be a loyal customer.

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Company Response

Thanks for the kind words and your time to leave a review welcome to our family!!

Robson in Calgary
Robson in Calgary
3 reviews Calgary, AB
10/10

Hot water tank and softener

Old tank died, and we decided to install a water softener as well. Previously we had used Williams HVAC to install our furnace and were very happy with the results. Since this company is now part of Furnace Family we gave them a call.

Price was competitive. They were patient with us as we tried to work through the options for tank vs tankless. They were even able to accommodate when we changed our mind at the last minute.

Our installer Stephan was exceptional. He kept the house clean, and spent time to make sure we were happy and everything was working as we expected.

Would not hesitate to use them again.

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Company Response

Thanks for the kind words and your time to leave a review welcome to our family!!

Private User
Private User
Private User reviews Calgary, AB
10/10

Furnace Repair

Service man was ontime, arrived within one hour on an emergency call on a Sunday. Diagnosed problem, fixed it for fair price. Very polite . Would definitely use this company again. Had great experience with them as well in the past when they were Williams.

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Company Response

Thanks for the kind words and your time to leave a review glad we could help!!

Steve in Edmonton
Steve in Edmonton
0 reviews Edmonton, AB
10/10

competent, on time on budget as promissed

Jeff quoted a hot water on demand system for our home and it was competitively priced with quality components and installed as promised. Great job , I would strongly recommend the Furnace Family. Jeff was awesome.

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Company Response

Thanks for the kind words and your time to leave a review welcome to our family!!

W in Leduc
W in Leduc
1 review Edmonton, AB
10/10

Furnace Replacement

We recently found it necessary to replace a 10 year old furnace due to the difficulty obtaining and time involved to receive replacement parts.
The service we received from “Furnace Family” from the office staff, sales, service technician to the final installation team was great.
Before trying to sell us a new product, they did everything possible to repair and find replacement parts for our existing furnace.
When it was necessary the replace our furnace, the pricing was very fair. The field service was very fast, with professional and knowledgeable technicians.
Overall an excellent experience from start to finish. Very refreshing to experience a great company like this! I would recommend them to anyone.

Wayne Y.
Edmonton

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Company Response

Thanks for the kind words and your time to leave a review welcome to our family!!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Furnace maintenance

Excellent service professional
Arrived on time with the correct filters and tools.
They repaired and correct issues
I feel confident my furnace will not require major repairs with the service call.
I’ve recommended to friends and co-workers

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Company Response

Thanks for the kind words and your time to leave a review.. welcome to our family!!

Maureen
Maureen
1 review Calgary, AB
10/10

Furnace Installation and vent installation

From initial contact with Sarah at Furnace Family to Chris coming to our home to review the installation possibilities, then quoting, to Chris advocating on our behalf to our condo board, to technicians Kevin and Matthew performing the installation and commissioning of our new furnace, our experience was excellent!
Throughout the entire experience we felt we were dealing with professionals.

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Company Response

Thanks for the kind words and your time to leave a review welcome to our family!!

Anne-Marie in Edmonton
Anne-Marie in Edmonton
0 reviews Edmonton, AB
10/10

Top notch service

Jeff came to replace the heat exchanger, which was still on warranty. While he was doing that, he cleaned up the messy electrical wiring (which was done by another company, who had originally installed the furnace). In addition to that, we asked him to replace the solenoid in our humidifier. He discovered that some of the tubing had become hardened and brittle and he replaced that as well. In other words, he didn't just do what was written up on the work order. He surpassed the minimum required and brought everything up to good working order. After the work was completed the area was neatly cleaned up and all of the old parts were removed from the workspace.
Jeff was personable and friendly and explained everything as he worked on it. He is very knowledgeable and experienced. This enabled him to complete the job plus the extra work in less time than was estimated and saved us a nice sum of money.
It's nice to know that there are still people and institutions who take pride in their work. We would have no reservations on recommending this company to anyone we know.

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Company Response

Thanks for the wonderful review and your time to leave a review... welcome to our family!!

Wendy in Calgary
Wendy in Calgary
0 reviews Calgary, AB
10/10

New tap put inside for the outside water tap

We had a great experience, and stress free. Kevin was terrific and so knowledgeable. I learned a lot from him. Highly recommend The Furnace Family. We have had them before, Thank You so much

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Company Response

Thanks for the kind words and your time to leave a review... welcome to our family!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton & Calary's 100% Satisfaction Guaranteed Lennox Premier Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Plumbing, Electrical, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Plumbing, Electrical, Hot Water Tank Repair & Service, 24/7 Emergency Service, Electrical, Plumbing
BRANDS
Lennox, Bradford White, Franklin, Goodman, Komfort King
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement/ Repair and plumbing. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.