We cannot speak highly enough of Mark and his team at New Depths Underpinning Inc., who recently completed underpinning and lowering the basement in our home in Little Italy. Our project was not without surprises and setbacks. Between uncertainties related to construction projects amid the pandemic, delays acquiring permits from the city, soil that was dense clay, a tight space to work with the homes on our street being very close together and parking that made it challenging to maneuver bin swaps and cement pours, and the discovery of a "hidden" room behind the existing drywall in our basement that was caving in and leaking. Mark and his team took this all with stride. Mark's communication is incredible. He was completely transparent - we always felt clear about where the project was at and any implications related to timeline and cost. Each of Mark's team members are personable, professional, punctual, diligent, and worked well with other contractors who were, at times, working in our basement at the same time. Mark connected us with other excellent contractors, including a plumber and an electrician. Any home project is stressful, especially a structural one like this. Mark made us feel so comfortable and at ease the entire time. He cares about his work and his clients, and it shows. We feel so lucky to have been referred to him. If you're looking to have your basement underpinned and lowered, there is absolutely no reason to look any futher.
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- Company Response
Good morning Karen and Nathaniel!
Thank you so much for your kind review of my business New Depths Underpinning Inc, it really means a lot to me.
All underpinning projects have challenges and certainly yours was no different - that "hidden" room is now structurally sound and it is always nice to gain new storage space! I know that Jae, Dmytro, and Turner will miss helping you and we all sincerely thank you for your hospitality (and lunches!!) during the course of the project. If there is ever anything at all you need, please do not hesitate to reach out to me.
thanks again - Mark & the New Depths Underpinning Team