TLL Moving And Storage

This business is a moving company. They moved our household stuff from Regina, Saskatchewan to Maple Ridge, BC. They brought a U-Haul truck with inadequate capacity to move our stuff. They had unprofessional workers who left the job site in the middle of the work, and they had to go to bring different workers to load our stuff onto the truck. Due to inadequate capacity, they load and unload the truck several times, damaging our stuff. They took off a bathroom mirror and moved it to BC, which should have stayed with the house in Saskatchewan! They broke my treadmill, gas barbeque, vacuum cleaner, light fixtures, furniture, child toys, etc. They lost two boxes: one full of shoes and the other one full of clothing. They load my stuff on July 9, 2022, from Saskatchewan, and Delivered them to BC on July 11, 2022. We followed up with them several times during the past six months and they did not address any of our concerns. We have pictures of broken stuff. We paid a penalty for the bathroom mirror to the buyer of the house in Regina. My estimate of damages is more than $8,000.

Tom and his crew were proficient and polite and did such a great job again thanks Tom and crew if it weren't for their professionalism and their kindness it would have been a night mare but I was at ease right away I recommend them to all although it was a long day theu made me feel safe and secure about my belongings and I appreciate all they did for me and I hope if ever to move again will use TLL as my movers.

Absolutely disgusted and disappointed astonished amazed that a moving company could treat somebody’s possessions as badly as they treated mine I have pictures and I am going to lodge a complaint against them through the better business bureau stay away from these movers

I would not recommend TTL Moving and Storage to anyone based on the experience we have had with them. We moved from my grandmothers belongings from Surrey BC to Calgary AB after her sudden passing and it was nothing but headaches after they had come and packed up the truck. No one was able to tell us when it would be arriving in Calgary, I called them so I could finally get a day as I had not heard from anyone in a few days. I was told it would be on Monday, April 16th in the morning so I made arrangements with my 2 Nephews take the day off of work because half the stuff was going to my Parents and half of it was going to my house, I had arranged for help to quickly sort it as to what was going into another truck and what was going into my parents basement. By late afternoon with no calls or messages I started to reach out to Thomas, after numerous attempts Thomas stated that it would now be tomorrow as they had a mechanical break down due to a bird going through the radiator but they would be there the next day. Well this went on all week and both of my nephews both lost a weeks pay because they just would not communicate with us till late in the day even though I was calling them in the mornings only to find out later in the week the truck was still at the shop and they were waiting on parts. This would have been acceptable if someone had taken then time to communicate with me, I understand things like this happen, but they continued to not tell us the truth and say that it would be there that day.
Finally Friday came around and they said that they were now leaving the Rogers Pass and would be there tonight and it had to be unloaded tonight even though the ETA was between 9:00-10:00 PM so again I had my nephews ready to go with an additional 5 family members so that it would be quick for them and we weren't unloading for long in the dark. At midnight I had finally given up on them arriving after a number of calls to both the truck driver, the swamper and Thomas and no communication. So I had my family head home and be ready in the morning just in case they called. I had finally got a call from the swamper about 730 in the morning stating they would be there in an hour and to be ready, 1 hour!! They were close to 2 hours before arriving and had us waiting again. Then the driver was extremely rude to myself and my sister demanding payment before they would unload the truck, there was not communication that we had to pay the driver upon arrival so we were scrambling on getting a large sum e-transferred to him so we can get this ordeal over with and our belongings returned to us but because we paid by MasterCard for the deposit we assumed that is how we would pay for the whole bill.
After explaining it to Thomas of how disappointed I was in the lack of communication he had agreed to refund the deposit. It has now been 16 months a number of calls, way to many calls to count to find out when we could expect the deposit he had promised to return a number of times. I would never recommend this company to anyone and suggest looking elsewhere