My fridge was not a straight forward repair. So when two days after the first two parts were replaced, and the fridge stopped working, they immediately sent out the repair tech to do further assessment and order another part. They did not charge me for the additional assessment or part. The same repair person did all the work. He was polite, professional and conscientious. He was very honest and explained everything he was doing. I appreciate how professional and customer service oriented the whole company is. Now with the additional part, the fridge is working. There is no guarantee, but they have assured me they will take responsibility. I am really pleased with the service and have a lot of respect for the company. I would definitely recommend them.