10-year old Hot water tank failed bursting and flooding the basement. The water Shut off valve also failed forcing us to shut the Main valve. We had no water to use. The heating tank had to be replaced and water supply needed to be restored urgently.
Mae took the afterhours call and helped us manage the situation quickly. Options were presented quickly and someone came over our place to restore water service after a few hours.
We decided on the install of a Tankless system Navien NPE240A. Andy and Blake came over 3 days later to do the installation. They were very courteous, thoughtful and professional during the install.
Chris (owner) rang to check and ensure that we were happy with the install. This was much appreciated.
Mae emailed, texted and rang me throughout the process to keep me informed and assisted me with the Fortis rebate application. She monitored and tracked progress closely. She took full ownership from start to finish - handled it expertly and smoothly.
The Navien tankless hot water system is performing well so far, we are happy customers who would gladly recommend and refer Tek Climate to others.