Aluminium Depot Gatineau Ottawa

Fences & Gates
Gatineau QC J8P 8B3
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HomeStars  >  Fences & Gates in GATINEAU  >  Aluminium Depot Gatineau Ottawa  >  Terrible customer service and communications
Natalie Briggs from Barrie
Natalie Briggs from Barrie
4 reviews Gatineau,

First Review


Terrible customer service and communications

Terrible experience!!! Visited their showroom May 10 and paid a huge deposit for glass and railings we selected there for our cottage deck rebuild. Initially told it would be about 6 weeks to complete. Terrible communications. Finally, we asked our sales guy to be honest with us and he admitted that only Claude the owner knew why the glass was taking so long or if it was even ordered yet, but Claude refused to take our calls or call us back. Begged for a partial install for the railings that didn’t have glass. After three promised installation dates that were no shows (including once they called and said the truck was on its way), they finally showed up on July 25 (11 weeks) with only page one of our two page order, so no critical balcony or stair railings. Late August our sales guy advised that the glass arrived but three of the 11 posts for the glass were still out for powder coating (they miscounted the first time). Finally installation happened on September 6, seventeen weeks after we paid the huge deposit, summer over, kids back in school. Oh yeah, Claude did finally talk to us, no, screamed at us to pay up while the installation was finally underway. Product is good, terrible communications/customer service.

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