Edit: company paid for damages incurred during the repair.
After placing a service call with Whirlpool they sent this company. The company sent a technician and a trainee and tried charging me for two technicians. When removing the unit, properly was damaged. Company did not address damage and I was told to pay for the entire repair before the part will be ordered. To date, the property damage has still not been addressed after numerous calls. Finally, the company claims their insurance for property damage only covers a fraction of the quote. The quote was sent two months and it takes numerous calls to get in contact with them. If you have appliances that need servicing, DO NOT USE THEM!!!!!!!
- Approximate cost of services:
- Company Response
THE CUSTOMER HAD A DOUBLE WALL OVEN. THE KITCHEN MANUFACTURER HAD PUT A SCREW IN THE SIDE OF THE WALL OVEN SO WHEN WE PULLED OUT THE UNIT IT DAMAGED THE CUSTOMERS CABINETS. SINCE THIS WAS A WHRILPOOL CASH CALL WE HAD TO FOLLOW MANY PROTOCOLS AND HAD TO DEAL WITH MANY LEVELS OF MANAGEMENT,LAWYERS, AND EXECUTIVES. BOTTOM LINE WE OWNED UP TO THE MISTAKE AND PAID FOR THE FULL REPAIR TO THE CUSTOMERS CABINETS.