Comfort Windows & Doors

Ive had my windows installed in two stages. Both times Ive worked with Comfort Windows & Doors. Julian and his entire team have been helpful through both projects and I have referred them to others.

Replaced 7 windows with energy-efficient replacements.
I started the process back in Nov 2021 knowing there will be a long wait due to supply chain issues through covid. To my surprise, the install was ready to go by March 2022. Windows installed were triple-pane windows for the purpose of the Greener Homes Rebate. Julian, the estimator/sales person was great in discussing my various options to replace the windows I wanted upgraded (7 in total).
I'm very happy with the quality of the windows and are a notable upgrade from my previous ones.

The install went smoothly EXCEPT for some accidental damage that was done to my hardwood stairs. One of the installers slipped on their dropsheet while traversing the stairs with some debris and unfortunately dropped it on the stairs, gouging the wood in a few places on one of the steps. I was quite dismayed by this as these were custom stairs installed by myself when redoing the home a few years ago and would not be an easy repair and one that would likely not be able to be repaired perfectly / would always be noticeable in the future.
While I understand accidents happen, they should not be to the detriment of the homeowner. I spoke with the management of the company who were extremely apologetic and emphasized that damage rarely happens. They were willing to discuss options with me to remedy the situation and did not try to 'pass the buck' or avoid accepting responsibility.
I am happy to report that we were able to work out a solution amicably and they were very willing to accommodate my preferences in how to approach the repair of the damages, showing an extremely high level of customer care and willingness to put the customer first, over their own profits/bottom line.
Do accidents always happen? no -> but I'm happy that in the rare times that it does, there are still companies out there that are willing to accept responsibility and want to maintain a good reputation for their business. Despite what occurred, I would still be confident in obtaining their services again and/or recommending this company to others.

I had a great experience with Comfort windows and doors. I would definitely recommend this company to my family and friends. Great communication, good quality products and amazing installation.

We had Julian from Comfort Windows come in to quote us for a full house of windows. From the time we met Julian until the completion of the installation it was an absolute pleasure working with Comfort Windows
The pricing was competitive and the installation crew under Ramesh was excellent. I would highly recommend Comfort Windows.

We contacted this company because my friend who used them last year spoke highly of Julian and the team. It was a pleasant experience since the beginning when we received the free estimate. Educational and zero pressure. There was a lot of back-and-forth on quotes, revisions, scheduling, etc., but Julian, as well as Melanie, the office manager, always responded kindly and promptly. They were patient and understanding. The installers were friendly, yet polite and professional. We're glad that we chose this company, and will recommend them to our family and friends.

Responsive, reasonably priced. Delivery and install were on time as scheduled. Courteous and respectful of our home. Thrilled with our new door.

Replacing windows and doors can be a hassle but Comfort Windows & Doors made it a seamless experience. They work with you to ensure the job is done right. Everyone was helpful and would definitely recommend to family and friends and anyone in need of their services.

Special thanks to Julian and Melanie! For all your help

The door is of good quality. Installation was efficient and of commendable craftmanship. Scheduling was good at this time of the pandemic. Service was professional and courteous. Julian had good suggestions regarding the project. Melanie was quick to answer scheduling questions. Igor was rightly prould of his work and had good ideas of door accessories (It was comforting that he installed the same door for his home.) Daniel (?) offerred to hang up the curtain although it was not part of his work (unfortunately I didn't have the new curtain ready!)

Quality and price cannot be beaten.
The installers are VERY experienced.
Great customer service. They are very busy so lead times can be a little long, but again, quality and price cannot be beaten.

I have an older home and was looking to replace over 30 windows and 4 doors. I had 6 window & door contractors come to the house to give me some advice on window & door choices and an estimate. My experience with these contractors ranged from excellent to forgettable.

My experience with Julian, from Comfort Windows & Doors was excellent. He was patient, provided great advice, and an equally great estimate. It was evident that he cared about my project and that he takes pride in his work.

Melanie, his administrative assistant, has provided regular updates on the status of the order and the installation. Julian has also addressed any concerns in a timely fashion, always to my satisfaction.

Finally, Ramesh, the chief installer, along with his crew have done an amazing job installing all of the windows. They really take pride in their work. Ramesh was always patient and willing to answer any questions, and he also had some great suggestions to improve the overall appearance during the installation of the windows.

I have absolutely no regrets choosing Comfort Windows & Doors. It was the best choice. Many people in the area have already complimented both myself and Ramesh on how great the new windows and capping appear. They want to know the name of the company for their own home projects.

Definitely 11+/10.