Comfort Windows & Doors

Windows & Doors Installation & Service
Markham ON L3T 4P1
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Best of Award '22 winner 2 timesBest of Award '22winner 2 times

Reviews for Comfort Windows & Doors

Average customer rating:
9.9 10 (102 reviews)

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Private User
Private User
Private User reviews Vaughan, ON
10/10

They have been helpful through the projects

Ive had my windows installed in two stages. Both times Ive worked with Comfort Windows & Doors. Julian and his entire team have been helpful through both projects and I have referred them to others.

Approximate cost of services:
$8,900.00
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Company Response

Thanks so much for the referral, we really appreciate it when customers coming back to us for 2nd projects and for giving our number to family and friends. This is why we try so hard to make sure our customers are satisfied at the end of their installation.

Private User
Private User
Private User reviews Markham, ON
10/10

Window installation. Accidents Happen - but Customer satisfaction maintained

Replaced 7 windows with energy-efficient replacements.
I started the process back in Nov 2021 knowing there will be a long wait due to supply chain issues through covid. To my surprise, the install was ready to go by March 2022. Windows installed were triple-pane windows for the purpose of the Greener Homes Rebate. Julian, the estimator/sales person was great in discussing my various options to replace the windows I wanted upgraded (7 in total).
I'm very happy with the quality of the windows and are a notable upgrade from my previous ones.

The install went smoothly EXCEPT for some accidental damage that was done to my hardwood stairs. One of the installers slipped on their dropsheet while traversing the stairs with some debris and unfortunately dropped it on the stairs, gouging the wood in a few places on one of the steps. I was quite dismayed by this as these were custom stairs installed by myself when redoing the home a few years ago and would not be an easy repair and one that would likely not be able to be repaired perfectly / would always be noticeable in the future.
While I understand accidents happen, they should not be to the detriment of the homeowner. I spoke with the management of the company who were extremely apologetic and emphasized that damage rarely happens. They were willing to discuss options with me to remedy the situation and did not try to 'pass the buck' or avoid accepting responsibility.
I am happy to report that we were able to work out a solution amicably and they were very willing to accommodate my preferences in how to approach the repair of the damages, showing an extremely high level of customer care and willingness to put the customer first, over their own profits/bottom line.
Do accidents always happen? no -> but I'm happy that in the rare times that it does, there are still companies out there that are willing to accept responsibility and want to maintain a good reputation for their business. Despite what occurred, I would still be confident in obtaining their services again and/or recommending this company to others.

Approximate cost of services:
$1.00
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Company Response

Thank you for your honest review. Our installers rarely have accidents and I do apologize again for the mishap, but we are all human and accidents happen. We are a company that takes great pride with the high level of customer service we provide from the first visit to the end of the installation, we always make sure that our customers are happy when we leave, no matter what. I am pleased we got your stairs sorted out to your satisfaction. Enjoy your new windows!

Gerry
Gerry
0 reviews Vaughan, ON
10/10

Windows and Doors

I had a great experience with Comfort windows and doors. I would definitely recommend this company to my family and friends. Great communication, good quality products and amazing installation.

Approximate cost of services:
$1.00
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Company Response

Thanks for the kind words and the repeat business Gerry, we truly strive to provide the best products with the best service to our customers because we want them coming back when they need to replace more windows or doors in their homes.

Private User
Private User
Private User reviews Markham, ON
10/10

The installation crew was excellent

We had Julian from Comfort Windows come in to quote us for a full house of windows. From the time we met Julian until the completion of the installation it was an absolute pleasure working with Comfort Windows
The pricing was competitive and the installation crew under Ramesh was excellent. I would highly recommend Comfort Windows.

Approximate cost of services:
$8,500.00
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Company Response

Thank you for your review & recommendation, we are happy that you had a great experience from beginning to end. We work as a team to provide the best service and support we can.

K in Toronto
K in Toronto
1 review Richmond Hill, ON
10/10

Windows and Patio Door

We contacted this company because my friend who used them last year spoke highly of Julian and the team. It was a pleasant experience since the beginning when we received the free estimate. Educational and zero pressure. There was a lot of back-and-forth on quotes, revisions, scheduling, etc., but Julian, as well as Melanie, the office manager, always responded kindly and promptly. They were patient and understanding. The installers were friendly, yet polite and professional. We're glad that we chose this company, and will recommend them to our family and friends.

Approximate cost of services:
$1.00
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Company Response

We appreciate your detailed review, we work hard as a team and do our best to make sure that our customers are happy with the process from the first point of contact until the completion of the installation. We look forward to hearing from your family and friends.

Private User
Private User
Private User reviews Markham, ON
10/10

Front door

Responsive, reasonably priced. Delivery and install were on time as scheduled. Courteous and respectful of our home. Thrilled with our new door.

Approximate cost of services:
$1.00
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Company Response

We are so happy that you are thrilled with your new door, as a team we do our best to to make sure we provide our customers with the best price, service and support.

Aryel
Aryel
0 reviews Markham, ON
10/10

Window replscement

Replacing windows and doors can be a hassle but Comfort Windows & Doors made it a seamless experience. They work with you to ensure the job is done right. Everyone was helpful and would definitely recommend to family and friends and anyone in need of their services.

Special thanks to Julian and Melanie! For all your help

Approximate cost of services:
$1.00
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Company Response

Hi Aryel, Thank you so much for the review, we appreciate your kind words, we do try hard to make sure that our customers are happy. We look forward to helping your family & friends.

Ben
Ben
1 review Toronto, ON
10/10

Sliding Door

The door is of good quality. Installation was efficient and of commendable craftmanship. Scheduling was good at this time of the pandemic. Service was professional and courteous. Julian had good suggestions regarding the project. Melanie was quick to answer scheduling questions. Igor was rightly prould of his work and had good ideas of door accessories (It was comforting that he installed the same door for his home.) Daniel (?) offerred to hang up the curtain although it was not part of his work (unfortunately I didn't have the new curtain ready!)

Approximate cost of services:
$6,000.00
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Company Response

Hi Ben thank you for your kind words and the entire Comfort Windows team are so happy we met your expectations. We will certainly pass on your praise to Igor.

Johan
Johan
0 reviews Toronto, ON
10/10

Used multiple times

Quality and price cannot be beaten.
The installers are VERY experienced.
Great customer service. They are very busy so lead times can be a little long, but again, quality and price cannot be beaten.

Approximate cost of services:
$15,000.00
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Company Response

Thanks so much Johan ! It was a pleasure working with you on your projects. We are always happy to see returned clients.

John
John
1 review Toronto, ON
10/10

Windows & Doors Replacement

I have an older home and was looking to replace over 30 windows and 4 doors. I had 6 window & door contractors come to the house to give me some advice on window & door choices and an estimate. My experience with these contractors ranged from excellent to forgettable.

My experience with Julian, from Comfort Windows & Doors was excellent. He was patient, provided great advice, and an equally great estimate. It was evident that he cared about my project and that he takes pride in his work.

Melanie, his administrative assistant, has provided regular updates on the status of the order and the installation. Julian has also addressed any concerns in a timely fashion, always to my satisfaction.

Finally, Ramesh, the chief installer, along with his crew have done an amazing job installing all of the windows. They really take pride in their work. Ramesh was always patient and willing to answer any questions, and he also had some great suggestions to improve the overall appearance during the installation of the windows.

I have absolutely no regrets choosing Comfort Windows & Doors. It was the best choice. Many people in the area have already complimented both myself and Ramesh on how great the new windows and capping appear. They want to know the name of the company for their own home projects.

Definitely 11+/10.

Approximate cost of services:
$47,000.00
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Company Response

Thank you John for the detailed review. We really go out our way to make sure that our customers are happy with the end product, even if we have to change things to make sure you are happy. We have already received phone calls from people walking past your house to come and give then quotes.
All the best!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Comfort Windows & Doors

At Comfort Windows & Doors we supply and install quality energy-efficient windows and doors.
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Comfort Windows & Doors will fully address all of your installation priorities. We offer you many choices of Window and Door Products to meet all of your individual style, comfort, and budget needs.
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We offer expert consultation and installation. Our Professional and Certified Teams of Consultants and installers are geared to make your installation experience an informed and pleasant choice. We are one of the most reputable window contractors, serving the GTA, Halton, Peel, and York Regions including Vaughan, Richmond Hill, Markham and surrounding municipalities.
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Our post-installation inspection by one of our qualified project supervisors will further ensure the industry’s top standards. We carry a solid product and installation warranty, unmatched by most window companies and independent installers. Furthermore; all of our window and door installers are WSIB insured.
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We would be proud to guide you through a well scheduled, careful and orderly installation from start to finish. We are fully bonded and insured.
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We accept Visa/Mastercard/Debit/Cheque and Cash

No commission salespeople, Deal directly with the owner

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Vinyl, Wood or Clad Windows, Steel Entrance Doors, Fiberglass Entrance Doors, Patio Doors, Garden Doors
SERVICES
Sales and Installations
BRANDS
Variety of different manufacturers
STYLES
All Styles
SPECIALITIES
Custom windows and doors
WEBSITE
http://www.comfortwindowsdoors.ca
YEAR ESTABLISHED
30
NUMBER OF EMPLOYEES
8
PAYMENT METHOD
Cash, Cheque, Debt, Visa, Mastercard, Amex
MEMBERSHIPS
SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.