Stannah

Elevators, Lifts & Ramps Installation & Service
Markham ON L3R 5L9
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93%

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Best of the Best '22 
Best of Award '22 winner 4 timesBest of the Best '22 Best of Award '22winner 4 times

Reviews for Stannah

Average customer rating:
9.8 10 (85 reviews)

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Dene Yvonne
Dene Yvonne
1 review Markham, ON
10/10

My Husbands Chairlift

Kris was our technician for the installation of our outside chairlift installation. He was extremely efficient, courteous and knew his product well. After installation he carefully explained how everything worked. Since it is hard for my husband to navigate the long flight of stairs from our porch, this chairlift is going to make our lives so much easier. If all of your technicians are like Kris, your company will be in business for a long time.
Dene...A very satisfied customer in The Bronx

Approximate cost of services:
$5,000.00
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Company Response

We are always happy to hear from our customers. Thank you for taking the time to share your experience and all the best to you both.

Private User
Private User
Private User reviews Halton Hills, ON
10/10

Stairlift Installation

Very professional, knowledgeable installer who answered all my questions. Excellent product. Highly recommend. Very easy to use.

Approximate cost of services:
$3,500.00
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Company Response

Providing our great products is important as is ensuring that you are comfortable using the stairlift. Thank you for your kind words.

Private User
Private User
Private User reviews Pickering, ON
10/10

Stannah Stairlift

Christy from Stannah Stairlift came to our home to take measurements. Christy was extremely courteous, polite and very helpful with our questions and concerns, and answered all with a warm friendly smile!
When our Stairlift was ready we were notified several days prior notice, and the Installation was quick, and efficient. The Installers were vastly knowledgeable, and took the necessary steps to ensure we were comfortable operating our new Stairlift.
Stannah Stairlift we recommend to anyone wishing to install a stairlift, the customer service is exceptional, and a beautiful, quality stairlift that makes us safe and secure when taking up and down our stairs, Thank you!

Approximate cost of services:
$14,900.00
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Company Response

On behalf of the Stannah team, we thank you for your feedback. We trust that you will enjoy the safety and convenience of your new stairlift. All the best.

Trevor Leader
Trevor Leader
0 reviews Toronto, ON
0/10

Heartless

This could be a be a novel but the condensed version is as follows:
Purchased lift and recipient (father) passed within a month of ordering.
Contract states you must cancel by 3 days of initiation to receive deposit.
Otherwise, no matter where the state of the product is in manufacturing or shipping, you lose it all.
So instead of checking if it’s been shipped and maybe you can recoup some funds in logistic savings, or partial manufacturing, you are told sorry you missed the 3 day cut off
We managed to wrestle 30% from the deposit but only after several uncomfortable conversations with the manager.
One would think a company that services those in need of a life altering service they didn’t want but are generally forced to purchase to maintain quality of life, would have compassion?
Wouldn’t you?
Apparently they provide a wonderful, quality product. I can’t confirm nor deny.
Judging from the reviews I’d say they do. But this isnt about the quality of a stairlift, it’s about the clientele that pass prior to receipt of product.
It only takes a few moments to check rather than just stamp cancelled order deposit retained. Especially when this is an annual statistic.
Unfortunately it gets worse.
They asked if we still wanted to buy the entire unit so we wouldn’t lose the deposit. Actually asked the widow when she called to cancel.
Hence the subject title.
We aren’t getting our deposit in full refunded.
But that said, I hope those purchasing a stairlift and have the misfortune of losing a loved one during the process, understand you should ask where it is in the supply chain.
The whole point though is you shouldn’t have to.
And if anyone has been asked to continue with the purchase, I don’t know what to suggest.
We contacted the advocacy group we thought could assist and associated media but received tumbleweeds.
So...you write a zero review and hope it helps someone.
TL

Approximate cost of services:
$7,000.00
1 of 1 people found this review helpful.
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Company Response

It is unfortunate that you have chosen to present half truths in your narrative here however that is your right. As it is clearly listed on our order contracts, all custom curve stairlifts require a 50% deposit. This is secured to cover our costs, manufacturing, materials, staff, etc. The 50% deposit is standard in our industry and throughout the business world when ordering any custom made product I.e. windows, automobiles, etc.
Again, we extend our sincere condolences for your loss and hoped our efforts to recoup a portion of your deposit, which you thanked us for via email, were proof of our commitment to our customers.
We will stand by our highest standard of customer service and resulting high rating with our clients.
We wish you all the best.

umesh963 in Brampton
umesh963 in Brampton
9 reviews Brampton, ON
10/10

High quality stairlift from Stannah and very professional service

Stannah rep Christy was very professional and explained me everything about the installation process during her visits and educated me about the available stairlift options for curved stairlift. Installers Ben and Daniel did a fantastic stairlift installation. Stairlift is made with high quality material and technology and it is very well installed, everything done much better than my expectation. Kudos to the Stannah team!!

Approximate cost of services:
$15,250.00
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Company Response

Thank you for taking the time to share your experience with our Stannah team. We trust that you will enjoy using your new Stannah curved stairlift for many years. All the best.

Private User
Private User
0 reviews Georgina, ON
10/10

Stair lift

My husband suffers from Multiple Sclerosis and has a lot of balance issues and stairs are a real challenge for him. He recently had a fall that resulted in him requiring a lot more help. With the help of our amazingly compassionate and informative sales representative Christy we were able to find one that accommodated his needs, our curved staircase and actually blend in with our decor which was huge bonus!!.
Our installers Ben and Craig were professional, respectful and knowledgeable and were in and out in a timely fashion. This was a very emotional time for our young family but your amazing team and product made it easier on us....we have recently recommended your product and sales Consultant to a few family members and friends. It was also helpful we were given a payment plan as this was not covered under our benefit plan...
5 stars all around Stannah!!!!

Approximate cost of services:
$14,500.00
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Company Response

Thank you for your kind words and compliments. We are very happy that our Stannah team could provide the product and service to make your husband's daily routine more manageable. All the best.

John L in Ajax
John L in Ajax
7 reviews Markham, ON
10/10

Siena 260 Straight/Curved Stair Lift

This review is for the custom design, fabrication, and installation of a Siena 260 stair lift system in January 2022 by Stannah Canada Inc., 25 Valleywood Dr., Markham, Ontario.

I initially spoke with Christy, Senior Advisor at Stannah who explained the models and options available, pricing, steps & times from order placement to installation in addition to identifying the March of Dimes program to financially assist qualified individuals with such devices. Her support continued during a stair lift “test drive”, through the stair measurement step, and in dealing with the March of Dimes until complete. Without a doubt, she has been one of the best company contacts I’ve had the pleasure of dealing with. If in need of a stair lift system, I would strongly recommend contacting Christy first.

Installation was completed by Craig and Dan both of whom were both;
• Vaccinated against Covid, masked, and properly kept their distance
• Very personable and a pleasure to deal with
• Knowledgeable of their product; installation quality was very high and all questions were adequately answered
• Prompt in their arrival and installation efforts which took less time than anticipated
• Tidy during their retrieval of parts & tools and during the installation & cleanup
• Thoughtful in their demonstrations and explanations of how to use the system

Although the stair lift has been in use for less than 1 week, it is obviously very sturdy in its installation & construction (tested by 2 heavy individuals) and very easy to use. Stannah products and service have my vote.
Note – I have no connection with Stannah (other than being a satisfied customer)

Approximate cost of services:
$15,000.00
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Company Response

Thank you for taking the time to share your experience with our team at Stannah and your new curved stairlift. We wish you many years of safe travel up and down your stairs. Thanks again John.

Christina in Toronto
Christina in Toronto
2 reviews Toronto, ON
5/10

Service

My stairlift broke down on Christmas day, it is blocking my only way to access the rear part of the home. I have abt 2 ft to squeeze by to access the stairs and rear part of the house. NO service available or tech call to help. This morning I called again and was told not to expect any service until the new year and the lady was unable to schedule a call and I was told not to expect one either. This is unacceptable, these lifts are sold to people with mobility issues but if your lift breaks down you are left without a service appointment or repair. Unacceptable. The unit is still under warranty.

Approximate cost of services:
$60,000.00
1 of 1 people found this review helpful.
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Company Response

Good day Christina. I am sorry that your stairlift was restricting your access to the rear part of your home. I understand that this may have been an inconvenience having to squeeze by as you mentioned.
Our office is closed on statutory holidays, which includes Christmas Day and Boxing Day. This allows our staff to enjoy some time with their families, especially in these unprecedented times. We sincerely value all of our customers but do reserve the right to celebrate holidays.
Your service request has been sent to our technical team who will arrange a service appointment.

Jeannette
Jeannette
0 reviews Mississauga, ON
10/10

600 sienna Straight Stairlift

The installers Ben/Daniel were so very courteous and worked so efficiently. There was no mess, everthing was cleaned up. They were such a pleasure to have in my home.
The advisor Christy was also wonderful to work with.. She was very informative and answered all questions. I would definitely recommend her and the company.

Approximate cost of services:
$4,500.00
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Company Response

Thank you for taking the time to share your experience with our Stannah team. We are glad to hear that you are very pleased with your new stairlift.

NORMAR
NORMAR
1 review Toronto, ON
10/10

260 Sienna Stairlift

We are well pleased with the installation of the Stairlift.
The installers - Ben and Felipe were very professional and courteous, didtheir work with a minimum of disruption and cleaned up carefully when finished. Also, we found Christy, your sales agent to be very helpful and thorough in explaining the features of the Stairlift.
The unit works very well and we can appreciate that it will enable us to stay in our home for as long as possible.
Norman and Margaret Bell.

Approximate cost of services:
$15,000.00
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Company Response

Thank you Mr. and Mrs. Bell. We appreciate you taking the time to share your experience with our team and our stairlifts. We wish you many years of safe travel up and down your stairs.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stannah

Stannah is recognized around the world as the company that brings freedom, independence and a strong sense of safety back to anyone who has difficulty overcoming the challenges posed by the stairs in their home. Indoors and outdoors, around the world there are more Stannah stairlifts in place than any other brand.

Ever since Stannah was established as a family-owned company almost 150 years ago, we have been committed to quality craftsmanship. Safety, reliability, and value are the tools of our trade, while you, our customer, are our primary focus. We want you to understand and enjoy freedom, independence and the inescapable feeling of pride that comes from being the master of your home.

CATEGORIES
Elevators, Lifts & Ramps Installation & Service
PRODUCTS
Stairlifts, Stair Lifts, Chairlifts, Chair Lifts, Stairglides, Stair Glides, Stair Chair
SERVICES
Sales, Service, Installation of Stannah Stairlifts
BRANDS
Stannah
STYLES
Straight, Curved, Outdoor
WEBSITE
https://www.stannah.ca/
YEAR ESTABLISHED
1867
MEMBERSHIPS
CARP Approved, CAOT, BBB A+
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.