I've just recently moved from Nanaimo to Port Moody. Used 2 Burley Men as they're advertising all over Vancouver Island. What a terrible experience! I've inquired about the move more than a month prior to confirm that the movers will pack some of my belongings and unpack on the other end. The movers in Nanaimo were almost two hours late from another move. I was not informed about the delay. The supervisor who came with the movers said that they do not pack dishes. Which was one of my major items to be packed. I had to pack them myself. The movers who came next morning to load the truck were quite efficient and made it to the ferry on time. However while in Port Moody, it took much longer to unload. They were in a big hurry to get back, but missed the ferry. Not only that I had to pay for two extra hours while they were waiting for the next ferry, they left without finishing the job, left with some of the furniture items but mostly with a set of my keys! I don't have the keys till today, June 9 and the move took place May 30!!! Absolutely terrible! The company is not returning my calls, they haven't returned the keys and I'll have to buy a new storage unit because of missing parts. I find their service the worst!
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- Company Response
We apologize for taking so long to respond to your review. Sorry to hear that our crew was not up to our high standards on your move day. If you haven't already please contact our service department and we'll see what we can do.