Elements Gas Fireplace Service

This was by far the worst experience I ever had with any kind of service. Trent is so unreliable it is hard to explain. I paid $460 to have my 5 year old gas fire place repaired. Trent actually broke a part off and blamed the manufacturer for the part being installed too tight. He didn't seem to know what he was talking about regarding gas fireplaces. A job he told me would take about an hour ended up taking months to repair and several trips by Trent. He would not have the proper parts that he said he was bringing and always had excuses why he wasn't coming when scheduled. Please, do not use this company. My fireplace stopped working again roughly 10 months later and Trent has still not replied to my emails or voicemails. This company does not deserve to be in business. I do not usually write reviews but I felt people should be warned about this company. Do not believe the positive reviews. Avoid this company!!