HVAC Outsource/Ness Pure

We had an old Aprilaire 560 humidifier that wasn't working, and with the kids we needed address the dry air we had in the house.

After searching for reviews and prices for a new humidifier, I felt comfortable in contacting HVAC Outsource and reached Dimitri, who was very detailed in addressing what might be the problem and provided a quote for the labour and parts, as well as a quote for a full replacement which was a great price.

I had already settled on the idea of a new humidifier, and even though it seemed like the current one was salvageable, it was yellowed with age and filthy as well. On top of that, there was another good reason, which I'll explain in a bit.

Although Dimitri could not fit me in on the same day Saturday (totally understandable) he was able to schedule a time on Sunday and kept me updated that he was running a little late which I appreciate. After inspecting the previous install he went over the detail of the install, as well as what he may or may not be able to use. When it came to install the water line he recommended to run a new line since we did not know where the original source went to, or whether it had a shut-off.

After the install was complete, Dimitri helped me replace the old humidifier with a patch and we discovered two major issues with the previous install; 1) the water supply line was shut off already 2) the vent going to the supply side of the furnace had no hole cut, so even if we had managed to get the old humidifier working, it would have done nothing.

So I'd like to thank HVAC Outsource and Dimitri for an excellent job for not just installing a new humidifier for our family's comfort, but also the investigative work they did at the same time.