The tile and grout on our ground floor needed to be cleaned in the worst way, after 16 years of use, especially in the kitchen and bathroom areas. I hired Axia after reviewing several other service providers and after Kaalya responded quickly to some questions I had. She came on time the day scheduled. I didn't seriously expect that the tile and grout could be returned to like new condition, but that is essentially what Kaala accomplished. Very happy with the result to say the least. I was even more impressed though with something else. There was some minor damage to some kick-plates. I wasn't going to bother with it, but Kaayla absolutely insisted on paying for repairs and made all the necessary arrangements herself. So I'm very happy with the service provided, Kaala's professionalism and her honesty. I would hire her again in a heart beat.