After calling around for a few plumbers, Brad at Grizzly answered my semi-urgent request to provide a quote for the complete removal of an old 3" cast iron stack and provide the rough-in of our bathroom on the second floor. Dan and his apprentice were courteous, thoughtful, and generally really friendly guys. They were able to bring my entire plumbing system up to code within a day and a half of work.
Now here's where things get interesting and the reason why I'll always call Brad at Grizzly for plumbing services...
My wife was 8 months pregnant during the install, so I was getting pretty tight on the time. Unfortunately, after reinstalling a 3" abs plastic stack vent in the furthest corner of the bathroom, I made some measurements in our very modestly size bathroom (the standard 9' x 5' of The Upper/Beaches). There was no way that I could fit a standard 5' 6" free-standing clawfoot tub in there horizontally even though I just moved the wall out another foot to make it 9' x 6' because the stack jutted out from the corner by 3.5", which would've ballooned to 4.5" with wall tile, etc.. This threw all our plans off. I was devastated. My wife, who was weeks away from giving birth to our first born and having to deal with a "temporary" shower in the basement, was not very happy to say the least.
Here's what Brad did: I emailed him and he called me back within a couple hours. He promised to come by and help to find a solution that'll work for our dream bathroom and appease my wife. A couple days later, Brad and his apprentice came by my house after hours (i.e. after working another job) to successfully re-rout the stack vent. Not only that, but it was Brad's wedding anniversary with his wife. I may have delayed Brad from coming home for dinner by a couple hours, so I hope his wife forgives me. But rest assured, we are very grateful clients.
At the end of the day, Brad gained a life-long client and I feel like I gained a friend.