Called Sewer Squad Plumbing after finding them on line when my kitchen sink backed up, and scheduled an appointment for the following day between 8:00 and 8:30 am. Received a text message with the picture of our technician - Josh Lazar, the morning of confirming that Josh was on his way, and that he would arrive at 8:15. Josh reviewed the problem and then presented 3 solutions - good, better, best and explained each thoroughly. In the the end Josh finished the job and was out by 9:45. The sink drains perfectly now. Josh was very knowledgeable and friendly. He protected the area that he was working around, and wore paper booties over his shoes and a mask at all times. I would recommend Josh and Sewer Squad Plumbing to others.