Glass Ninja

Mirrors & Glass
Toronto ON M3H 2R8
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97%

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Reviews by rating (past 12 months)
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Reviews for Glass Ninja

Average customer rating:
9.9 10 (118 reviews)

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Steven in Ottawa
Steven in Ottawa
0 reviews Ottawa, ON
0/10

Glass railings

Poor workmanship screws not seated, missing screws and mixed screws used in assy . Left the job knowing the screws were missing without telling the customer. Came back again with even more variety screws. Not resolved …

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Company Response

Unfortunately the information portrayed in this review is inaccurate and does not provide a truthful summary of events. Below we will outline a summary of the events and how we worked with Steven to resolve his concerns, and then readers can make up their own minds.

1. Steven requested for alterations to be done which were beyond the scope of the project, which we agreed to perform free of charge as a show of good faith.

2. We also agreed to fix a deficiency that was found from our initial installation (a screw sticking out by 1/8") and the warranty item in question in the original review. During this visit Steven began acting disrespectfully towards the installation staff by shouting at them and storming out of the room while the installers were doing the work. Our company has a zero tolerance policy for abuse of any kind from any side, and thus work was halted that day and rescheduled to a different time.

3. A new visit was set up that included the company owner and lead project manager joining to supervise all aspects of the installation. The job was completed as by standard and produced a beautiful final result. We wish the reader could see photos of the project as it was in fact a perfect installation.

4. We have since received confirmation from Steven that he was satisfied with the end result, and have asked him to provide an accurate review, which he has declined to do. It’s unfortunate that some people believe it’s okay to spread misinformation and hurt a small business that works as hard as we do to ensure a positive experience for our clients.

We wish anyone reading this, including Steven, the best of health, happiness and better times ahead. It’s been a difficult pandemic for everyone, let’s spread some positive energy and try to make the world a better place for each other.

With love,
Team Glass Ninja

Private User
Private User
Private User reviews Toronto, ON
10/10

Home Gym Mirrors

Extremely happy with the custom gym mirrors Glass Ninja installed in my home gym. The service was quick, and the staff were all very friendly. Would definitely recommend them to anyone looking to purchase custom mirrors for their home.

1 of 1 people found this review helpful.
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Company Response

Thank you so much for leaving a review, we are very glad to hear that you’re happy with the end result! We specialize in gym mirrors, vanity mirrors, glass railings, windows and so much more!

Feel free to reach out to us in the future with any of your glass or mirror needs. It is always our pleasure to deliver high-quality results at budget-friendly prices!

Private User
Private User
Private User reviews Toronto, ON
10/10

Shower panels in all our bathrooms

Glass Ninja installed shower panels in all our bathrooms. The service was very professional and clean and everything looks stunning. They definitely know what they are doing - no question. I would highly recommend them to anyone.

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Company Response

Hi,

Thank you so much for leaving a review. We are so happy to hear that you are loving the end result.
It is our pleasure to make sure that your project looks exactly how you've imagined it to be.

Have a wonderful day and stay safe!

Private User
Private User
Private User reviews Toronto, ON
10/10

Glass Ninja excellent service

Glass Ninja installed a shower panel in my bathroom. They provided an excellent service. They were on time, provided good recommendations as I was not sure about the measurements. They were neat, no mess after they left. I will use their services if I need it in the future and would recommend them to anybody.

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Company Response

Hi, thank you for the glowing review! We are so happy to hear you are enjoying your new shower enclosure.
It is our pleasure to create a custom an enclosure that just right for your space!
Please keep us in mind for your future custom glass projects for your home or office.

Have a wonderful day!

Marie from Toronto
Marie from Toronto
1 review Toronto, ON
10/10

Glass panels

I needed help with a glass railing for my Victorian home in Toronto. Ninja glass gave me what I wanted. The process went very well. I got samples, suggestions in a timely manner, and delivery in time. Overall it was a pleasure to deal with this company.

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Company Response

Hi Marie,

Thank you so much for taking the time to share your review. It was a pleasure working with you as well! Your railing turned out beautifully.
We would be happy to help with any of your glass projects around your home or office.
Have a wonderful day!

Private User
Private User
Private User reviews Whitby, ON
10/10

Glass Shower removal and Installation

Very pleased with the work that was provided by the Ninjas! They were very meticulous with their work and clean up afterwards. Will recommend to others and will definitely contact them again! We are enjoying our newly installed glass enclosure very much.

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Company Response

Thank you so much for the wonderful review! We are always so happy to hear when our customers enjoy their new space.
And thank you for sharing your experience with the rest of the world, it really makes a difference for a small family business like ours!

Bek in Toronto
Bek in Toronto
5 reviews Toronto, ON
10/10

Installation of glass railings.

If I could give six stars, I would. Glad that I engaged them to install glass railings in our house. Efficient, professional and responsive. Good at what they do. Happy to recommend them to anyone who is looking at installing glass railings. Thank you.

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Company Response

Hi Bek,

If we could give you 12 stars we would! It was a pleasure working with you. So happy you are enjoying your new railing, it turned out spectacular!
It would be our pleasure to work with you again. We hope you keep us in mind for your future glass projects.

Have a wonderful rest of your day!

Keven
Keven
0 reviews Vaughan, ON
10/10

Excellent service

Booked with them to replace window on May, work was delyed for 3 months due to some worker MIA. Glass Ninja kind enough to provide a great discount and expedite the work. I'm pleased with the work and discount, will recommend to other.

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Company Response

Hi Kevin, thanks so much for taking the time to leave a review. We are so happy to hear that you are satisfied with the windows! We do apologize again about the hiccup with our staffing issue and appreciate working through the project with you. Sometimes not everything goes according to plan but we always strive to make the best out of every situation and meet our customers’ needs! We look forward to servicing your future glass, mirror, windows and door needs (and with our usual expected rate of speediness this time!) Thanks again and have a wonderful day and weekend :)
Team Glass Ninja

Anthony in Toronto
Anthony in Toronto
0 reviews Toronto, ON
10/10

Railing for front stairs house entrance

Great service from Glass Ninja, friendly and fast service! Thank you, we are very please with the finish product. Vlad and Yuri are true professionals. I intend to use Glass Ninja for my next project in the Spring.

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Company Response

Thank you for the wonderful review Anthony. We are so happy to hear that you are enjoying your new railings. It was a pleasure working with you and I will look forward to hearing from you in the Spring time!

dianne in Toronto
dianne in Toronto
0 reviews Toronto, ON
10/10

Glass reception screen

Vlad and his team did a great job from start to finish. Great installers, customer service and beautiful job!

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Company Response

Thank you Dianne for your review. I hope you love your new concierge safety partition. We hope it keeps your staff and visitors safe.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Glass Ninja

Whether you are looking for a glass shower door, glass railings, a glass table, or anything else requiring a custom glass solution for your home or office - Glass Ninja is the team for you. In the last decade, our family has perfected the glass manufacturing, cutting and installation process. Our products are of the highest quality at the most economical price point possible. From contractors to property development companies to home decoration institutes to regular homeowners, we love to work with Canadians from all walks of life. It would be an honour and pleasure to be able to work with you on your next home project.

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PRICE MATCH GUARANTEE: A new glass project can be a big investment – so make sure you get the best price on the market by taking advantage of our Price Match Guarantee. Simply show us a quote from a competing company and we will slash it. And if we can’t, we’ll tell you why.

WARRANTY ON ALL PRODUCTS: Get your glass project installed worry-free with our 2-year warranty on installations combined with the 3-year manufacturer’s warranty for all glass products. Full Disclosure: in our 20 years of installing glass solutions, we’ve only had a single customer claim this warranty. Our glass solutions are long-lasting.

We look forward to showing you the best custom glass solution for your unique needs. From glass shower doors to glass railings, to storefront glass - our expert team can do it all. And because of our direct-from-manufacturer connections, we are able to offer you the highest quality glass solutions at rates that most competitors cannot touch. From regular glass doors down to glass that can literally go from transparent to opaque with the flick of a switch, we offer every high-quality glass solution that is on the market. If we do not carry it, then it’s probably not worth your time.

Give us a call or send us an email, and one of our friendly ninjas will get back to you at superhuman speeds. Have a beautiful day.

CATEGORIES
Mirrors & Glass and Railings
PRODUCTS
Glass Showers, Glass Railings, Glass Tables, Glass Shelves, Mirrors, Glass Backsplash, Sliding Glass Doors, Storefront Glass, Glass Partitions, Glass Office Partitions, Speciality Glass, Bulletproof Glass, Fireproof Glass, Theft-proof Glass, Security Glass, Custom Glass
SERVICES
Glass Installation, Glass Repair, Glass Cutting, Glass Measurement, Bathroom Renovation, Glass Shower Door Replacement
STYLES
All of the top trending styles from classic up to modern up to post-modern. Let us know what you want and we will create a solution for you.
SPECIALITIES
Wide selection of the highest quality glass products for direct-from-manufacturer pricing.
WEBSITE
http://glassninja.com
YEAR ESTABLISHED
2017
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Credit Card, E-Interac, Cheque
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$350
BONDED
Yes
PROJECT RATE
Best In Industry
WRITTEN CONTRACT
Yes
WARRANTY TERMS
3 year manufacturer warranty, 2 year installation warranty
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