Drain King Plumbers

Drain Services
Toronto ON M3K 1C2
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Drain King Plumbers
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92%

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Reviews for Drain King Plumbers

Average customer rating:
9.3 10 (286 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Snaking bathtub drain

Technician came to clear our bathtub drain. While snaking the drain he accidentally drilled a hole through the drainpipe leaving much water damage in the basement . When he returned to analyze and view the damage, we were told that the cost to fix it would be $2,400. Absolutely unacceptable!!

Approximate cost of services:
$344.00
1 of 2 people found this review helpful.
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Company Response

Hi John & Christine,

Thank you for taking the time to share your concerns with us.

While we appreciate your frustrations surrounding the repair required to fix the pipe that got damaged during the snaking, falsifying information to tarnish our reputation is in poor taste.

As you mentioned in your review, a hole was apparent in the drain pipe following the snaking conducted by one of our technicians. What you did not mention is the terrible condition of the drain pipe upon our technician's arrival or the form you signed acknowledging that we are not responsible for damages caused by snaking, as any professional knows older drains are more susceptible to breaking.

The technician did not knowingly or accidentally create the hole in your drain pipe due to negligence; there is always a possibility, especially with older drain pipes, as they deteriorate over time and aren't as strong as they used to be. Still, when you called to inform us of the hole in your drain pipe causing a leak, we sent the technician back within one hour of receiving your phone call.

The office staff you spoke with asked for photos of the leak for us to review and informed you that because of the service provided (i.e. snaking) and the condition of the pipe before, additional fees are required to fix the leak, as it was something out of our control and likely to happen to any other plumber conducting a thorough snaking.

Based on our records, the quote you received was $1300 + HST ($1469 after tax), so we are unsure where you came up with $2400.

Your tub waste and overflow needed replacing, and we were not doing it for free- considering the condition of your pipes and how they were deteriorating, you were likely looking at a leak anyway, even if we hadn't snaked it. However, since the damage occurred during a snaking conducted by one of our technicians, as a courtesy, we revised the quote to offer a discount making it $1170 + HST ($1322.10 after tax).

Given our attempt to do right by you as a customer, a zero-star review seems extreme and unfair- as there was no negligence, ill intent, or unreasonable quotes provided like the amount you stated.

We quoted you a competitive rate, then offered further discounts after hearing your concerns, and even provided a complimentary Lifetime VIP Membership (valued at $149 + HST), giving you access to members-only rates, coupons, VIP priority service, and more, on top of it for your frustrations surrounding this appointment and as an incentive for the opportunity to service you again.

Given the circumstance, we hope you can understand our perspective and reconsider your zero-star review, as we care deeply about our customers- and it does not accurately represent our company and work ethic, but your frustrations about an unfortunate circumstance out of our control.

We encourage you to contact our office at (416) 661-5464 to discuss this further or if you have any questions.

We hope to hear from you soon!

Have a lovely day.

- Drain King Plumbers

Private User
Private User
Private User reviews Toronto, ON
10/10

shower concern and faucet installation

Wonderful customer service. Reached out to Homestars for plumber for ongoing shower concern and had leak under kitchen sink at same time. Received prompt phone call from DrainKingPlumbing asking if I still required service and to please call. Called and said I'm not sure what problem is and was told a technician could come out and diagnose and give me a quote. There was no cost, no obligation for me to go with them. Didn't realize this kind of service existed! Alex was sent out and arrived early. Checked out shower by running water in shower and bathroom sink, and said not the shower probably water heater. Said their company could probably give me a few names to contact. Found leak under sink and gave me options. I could purchase the faucet through them or purchase my own and they would install. No pressure at any time. Purchased my own faucet and Alex came to install. Arrived right on time, professional, eager to please, and installed. Very pleasant to deal with. Would definitely use and recommend DrainKingPlumbing to anyone. ..... and ask for Alex. Company professional and kept me in the loop the whole time. Very impressive.

Approximate cost of services:
$310.00
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Company Response

Thank you so much for your 10-star review! We truly appreciate the time taken to share your experience with us and your recommendations of our company. We are thrilled to hear your visit with Alex was satisfactory and the work was completed well. Feel free to call us at any time! :)
- Drain King Plumbers

Russel Gibson
Russel Gibson
2 reviews Toronto, ON
10/10

Clogged drains

When the drain pipe underneath my kitchen sink got clogged I called Drain King and they came very promptly and fixed the situation rather quickly. They were very easy to deal with and the person who came was very polite. When another issue comes up that requires a plumber these guys are on the top of my list.

Approximate cost of services:
$400.00
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Company Response

Thank you, Russel, for your 10-star rating and feedback! We appreciate your kind words and are very happy to be at the top of your list for plumbing companies - what an honour. 😊 Feel free to reach it to us anytime in the future!

- Drain King Plumbers Team

Private User
Private User
Private User reviews Brampton, ON
2/10

Wow, EXPENSIVE!!

To be fair - the company had good communication and the guy that came out was nice and did the work - hence 2 star for satisfaction.

The issue - price.
Your website shows there is no extra fee for weekends and holidays and you're open 24/7. Therefore how do you charge extra for an 'after hours' appointment? How do you charge extra because your company needs to keep staff available to service calls received 'after hours'? It's your decision to offer your services round the clock.

We had trouble redeeming the coupon on the website first off. That is a no brainer and the tech should be able to authorize immediately.
And then to hear the cost - almost $600 to solder a pipe together that had come apart? I think the tech couldn't even justify that price. We did manage to get the bill down, but even that seemed hefty.

If we were closer to the property, we would have done the work ourselves. I believe many of the happy clients do not realize just how simple some of these repair jobs really are.
Before booking with any company here on out, I would ask if there is a minimum fee, as well as the hourly fee, travel fee, emergency fee......

Approximate cost of services:
$450.00
1 of 1 people found this review helpful.
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Company Response

We appreciate you taking the time to express your concerns to us and would like to clarify some things we feel got lost in translation.

The cost of our services remains the same regardless of the day we are conducting them. If you were charged an amount for a service over the weekend or a holiday, it's the same amount you would have been charged had you booked during regular business hours. The difference in pricing is relative to our free estimates at no obligation to you, which are offered Monday - Friday between 8 AM - 6 PM. If you're requesting we send someone in the evening, over the weekend, or during a holiday, a potential trip charge may apply should you decide not to proceed. We cannot send technicians out for a free estimate at all hours of the night or days of the year, and we hope our customers can appreciate that.

Although the trip charge exists, we waive it for anyone who proceeds with work, similar to what we did for you, so the service cost remains the same at the end of the day. We've discussed the coupon with the assigned technician and our other staff to eliminate potential complications surrounding honouring any coupons available on our website. Concerning the associated costs, our prices align with our competitors and do not exceed the standard rates for service in Ontario. We can appreciate that service costs have gone up in general. However, it's not something to be said about our company alone. Any reputable and reliable company is charging similar amounts, if not more.

You received same-day service from a respectful and knowledgeable technician. You had the ease of knowing we have a good reputation online and are deemed reliable by many previous customers in addition to receiving a warranty for the work. Lastly, we offer flat rates that are provided upfront, so there wouldn't have been any discussion of a travel fee or hourly charge.

We hope this clarifies things for you and would be more than happy to discuss the pricing further, especially if you have received quotes from companies of a similar calibre that do not align with what we charged you. The goal is to build long-term relationships with our customers, and we will always try to rectify any potential wrongdoings or mishaps on our end.

We encourage you to call our office at 416-661-5464 if you wish to discuss this further. Have a wonderful day!

- Drain King Plumbers

Tina & Phil from Burlington
Tina & Phil from Burlington
8 reviews Burlington, ON
10/10

Toilet and plumbing issues

Everything from the phone call to set up appt and intake questions of work needed to the work provided by Akshay was great.
I love that they send a picture of the technician before they arrived and tracking as well.
Very professional and honest service. Price was reasonable. Fixed our problems and happy with the results.
We highly recommend Drain King Plumbers and thank you Akshay!

Approximate cost of services:
$2,600.00
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Company Response

Thank you kindly for the 10-star review, Tina & Phil! We are ecstatic to hear about your positive experience with Akshay and Drain King Plumbers. We are glad to hear your problems have been resolved. Feel free to reach out in the future should you require any other plumbing or drain services; we are always happy and willing to assist you! 😊

- Drain King Plumbers

Private User
Private User
Private User reviews Mississauga, ON
9/10

Shower faucet cartridge replacement

Cartridge replacement took a maximum of 15 minutes. The individual was very quick to detect the issue and got to work right away, with a reasonable cost after comparing to multiple plumbers. Their app tracking for arrival of the technician had issues, but was greatly appreciated that they had a rough ETA for when the technician would arrive. Thanks for the service!

Approximate cost of services:
$370.00
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Company Response

Thank you kindly for the 9-star review! We are happy to hear you were pleased with the service provided. We do apologize for the technical issues with our tracking app/link, we are looking into the issue to resolve it as soon as possible. We hope to have the opportunity to service you again and make your experience a 10-star one instead! 😊

- Drain King Plumbers

Matthew in Toronto
Matthew in Toronto
9 reviews Toronto, ON
10/10

Leaking Dishwasher Emergency Valve

The emergency shut off valve that connects our dishwasher's water source was leaking. I reached out to Drain King Plumbers and they returned my call promptly and the person I spoke with was extremely personable. She explained that a plumber would be dispatched to our home and asses the problem. At that point the plumber would quote us a cost including parts and labour. We would have the option of continuing with the service call or look for another quote elsewhere if we felt it was too high - no charge for showing up, which was awesome!
The next day we were advised, by phone, of the plumber's ETA and able to track him online so no guess work as to when he would arrive.
Samad was extremely professional and courteous. He explained everything clearly and set out the cost breakdown. He had the correct tools and parts required for the job. He wore booties and brought a small portable shop vac. for clean up. I feel confident that the work was completed at a fair cost. I wouldn't hesitate to call Drain King again for any future plumbing problems.

Approximate cost of services:
$380.00
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Company Response

Thank you kindly for the 10-star review, Matthew! We are so happy to hear of your wonderful experience with Samad and Drain King Plumbers. We are always willing and happy to assist with any plumbing and drain issues you may be experiencing. Feel free to reach out to us at any time in the future! You were an amazing customer as well! :)

- Drain King Plumbers

Private User
Private User
Private User reviews Vaughan, ON
8/10

Plumbing

Had a wonderful plumber who knew his stuff. I know I "might" have been able to do it myself, however as usual there were glitches that would have road blocked my success but not with the pro taking care of everything for me. I was quite surprised at the high fee but I could never have done it properly...the pros sure do.
Thanks for the great service!

Approximate cost of services:
$1,200.00
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Company Response

Thank you kindly for your positive feedback and 8-star review! We are glad to hear we were able to resolve your plumbing issue properly; we are always happy to assist you. We hope next time we can make it a 10-star experience, feel free to let us know how. Also, remember to inquire about our Lifetime Membership for some awesome perks! 😊

- Drain King Plumbers

Private User
Private User
Private User reviews Brampton, ON
10/10

Plumbing

I was contacted very shortly after entering a request. I receive d an appointment that day for a quote. They sent a text with the photo of the plumber who was coming so I knew exactly who was coming to my home. When I called to book, I was able to get an appointment on the same day. The plumber arrived and took care of the problem right away. He let me know every step of the way and explained what he was doing and why. He also told me what my next steps would be. The work was completed quickly and tidily.

Approximate cost of services:
$1,900.00
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Company Response

We appreciate the time you have taken to leave us a wonderful review! We are very happy to hear you are satisfied with our customer service and work. If you require any plumbing or drain services in the future, kindly reach out to us at any time! 😊

- Drain King Plumbers

Derrick in Richmond Hill
Derrick in Richmond Hill
12 reviews Richmond Hill, ON
9/10

P-trap Leak Fix

Chose this company again (3rd time), mostly due to:
1. Phone receptionists knowledgeable, efficient, and pleasant.
2. Able to make visits in a timely fashion.
3. Personable plumber.

Alex visited the same day as my call, and fixed the problem, then checked that the leak has stopped after waiting a while for the glue to set. It cost more than I was expecting, but getting too old to do it myself.

Approximate cost of services:
$300.00
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Company Response

Thank you for the wonderful review, Derrick! We are always pleased to speak with you and happy to service you. We appreciate your business and the time you took to share your experience with our company. Feel free to contact us any time, night or day! :)
- Drain King Plumbers

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain King Plumbers

At Drain King Plumbers, every customers needs are important. Our promise is to focus on your satisfaction and provide you with the solution that best fits your needs.

Drain King Plumbers -

Some of our Services include: Plumbing Repairs and Drain Service, Water Service Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains/Sewers, High Pressure Water Jetting/Power Flushing, Trenchless Technology, Water Purification, Backwater Valve and Sump Pump, Waterproofing & Storm Drainage
We service locations near you:
Toronto, North York, Scarborough, Etobicoke, Brampton, Mississauga, York Region, & Durham Region

Drain King Plumbers gets the job done right, the first time. Always on-time, we work quickly and efficiently to make the experience as painless as possible. You can always count of us 24/7! You never have to clean up after a Drain King Technician, we will leave the work area as clean, or cleaner!

Call the go-to plumbing experts at Drain King Now! 416-661-KING(5464)

Same Price, Any Time, Any Day: No suprises or unexpected bills. Our flat rate pricing means no additional charges on evenings, weekends, and holidays.

At Drain King Plumbers, we believe that providing quality service at reasonable flat-rate prices give Toronto homeowners the confidence they need to make the right choice.

Drain King Plumbers are experts at:
* Basement Flood Prevention
* Sewer Back-up/Flooded Basement
* Backwater Valve Installation
* Sump Pump and Sewage Pumps
Drain & Sewer Specialists:
* Drain Camera Inspection
* Drain Snaking
* Drain Cleaning
* Hydro-flushing/scrubbing/Jetting (high pressure water drain cleaning clears blockages and restores your pipe to near new condition)
* No Dig Trenchless Technology (remove those tree roots and replace broken clay pipes without the expense of digging up your yard)

Need a plumber in Toronto or Greater Toronto Area? Call us at 416-661-KING(5464). Trust the plumbing and drain company people rely on. Call Drain King Plumbers! your satisfaction is always guaranteed!
PLUMBING & DRAIN SERVICES
* Emergency Services: In a home plumbing emergency, you can count on Drain King Plumbers. With one simple phone call, you can significantly reduce stress and property damage that a sudden plumbing or drain issue can cause.
* Trenchless Pipe Repair: Call us before you decide to tear up your basement or landscaping! Our Trenchless methods could save you tens of thousands of dollars! We use quick, easy, reliable and permanent trenchless repair methods.
* Damaged Sewer Lines: Cracked sewer pipes are a common source of costly property damage and potentially serious health issues for homeowners. Not to worry, Drain King Plumbers is right around the corner!
* Water Heater Replace/Repair: Hot water is essential in your showers, bathtubs, kitchen sinks, dishwashers and washing machines.
* Water Softeners & Filters: With whole-house or under counter water softening/filtration equipment installed by Drain King, you know your water is safe.
* Sump Pump & Battery Backup Systems: A sump pump keeps your basement dry and mold free, but occasionally it can malfunction or become overwhelmed. Get a battery backup for peace of mind in the next heavy rainstorm.
* Clogged Toilet Repair: Does your toilet clog or overflow? Be sure to fix the clog before it becomes a serious problem that can cause water damage and mold.
* Clogged Shower Repair: Is your shower slow draining? Have no fear! Drain King is here!
* Clogged Drain Repair: Clogged drains rarely get better on their own. Dont wait until is becomes a bigger issue! Call Now! 416-661-KING(5464)
* Frozen Pipe/Drain Repair: Is water gushing out of your ceiling or wall? It could be a burst pipe! Call us right away - to make the problem go away!
Drain King Plumbers - where every customer gets the Royal Treatment!
416-661-KING(5464)
www.drainkingplumbers.ca
info@drainkingplumbers.ca

CATEGORIES
Plumbing, Drain Services, and Drainage Contractors
SERVICES
Plumbing & Drain Services, Repair & Installation, and Drainage Contractors
BRANDS
At Drain King Plumbers, we pride ourselves in providing top-notch customer service. Customer satisfaction is our main focus. Rest assured, at Drain King you will always receive the royal treatment!
SPECIALITIES
Providing a long lasting, affordable, and memorable plumbing repair experience!
WEBSITE
http://www.drainkingplumbers.ca
NUMBER OF EMPLOYEES
15
RETURN POLICY
At Drain King Plumbers, your satisfaction is always guaranteed!
PAYMENT METHOD
Credit, Debit, Cash, Cheque, E-Transfer, Apple Pay
LICENSES
Licensed Sump Pump Installer, Licensed Back-Water Valve Installer. All required licenses.
MEMBERSHIPS
Memberships Available
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No job is too little for Drain King Plumbers! Big or Small, we do it all!
BONDED
Yes
PROJECT RATE
Free Estimates! We will dispatch a friendly and trained technician and provide a written estimate!
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Drain King Plumbers will always provide a written guarantee stated on the invoice!
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