- Approximate cost of services:
- $600.00
- Company Response
Thanks so much for the 10-star review, Maher! We are glad we could assist you. We look forward to being of service in the future as well! :)
Thanks so much for the 10-star review, Maher! We are glad we could assist you. We look forward to being of service in the future as well! :)
Thank you for your review.
We apologize if you feel that you did not have a great experience.
It is important to note that your cartridge had already been tampered with and the damage caused already existed before we even showed up. That is why you called us in the first place. Our technician attempted to take out the damaged cartridge which was unsuccessful due to the existing damage and age, and that is when replacing the entire unit was suggested.
It is unfair to claim that our technician caused this damage when in fact it was clearly pre-existing. Otherwise you would've finished the work yourself.
We hope you understand that we do always have your best interest in mind. Our technician exercised every option to try and remove this cartridge for you.
We hope you ultimately got your problem solved and look forward to working with you again in the future.
Drain King Plumbers
Garage faucet and kitchen sink repair
Thank you for the 10-star review Tony. We appreciate your kind words! We look forward to continuing to service you :)
Fast, Quality Work, Dependable!
Thank you so much for your 10-star review, Paul. We greatly appreciate your time and kind feedback. Thank you for trusting Drain King to assist with your plumbing needs. We are always happy to assist you! 😊
Hi Karim,
We would like to thank you for the opportunity to service your needs. We appreciate you taking the time to voice your concerns, which we are taking very seriously.
We are happy to hear about your positive experience with our customer service representative. We did come out to provide an estimate at no charge to you. Once the technician was on-site he determined an investigation was needed to try and find the source of the issue. This investigation and its cost was approved by you prior to beginning the investigation. It is not always guaranteed that the issue will be found when the investigation is concluded, but our technicians do their best and are highly skilled. An investigation is considered a service so there is a charge for it. Based on the information you had provided it was evident that your issue may have been caused by the construction of new homes in the area. We do apologize that we were not able to find the exact source and solve your issue, but we are pleased to hear that you were able to resolve the issue.
We would love the opportunity to discuss it further, please call our office at 416-661-5464 and ask for Jason.
Thank you!
- Drain King Plumbers
Impressive from start to finish
Hi Jane, we are pleased to hear about your experience. Michael will surely be credited for his good work. We are always here for you! - Drain King Plumbers
Hi Kassie, thank you for taking the time to write your review. We are glad to hear that you had a great experience with Samad and Drain King Plumbers. We were happy to help and we are here for you anytime! :) - Drain King Plumbers
Hi Bernadette, thank you for giving us the opportunity to service you.
We are very sorry to hear you felt our price was unreasonable! Our goal is to truly make every customer happy.
We would like to know how you came to this conclusion. We charged you a flat rate of $398 + HST. Do you have a competitor quote for the same day emergency service? We do take these accusations very seriously and ask that you provide some context to justify your claim. You booked with us because we showed up online where you searched, answered when you called, and provided service when you needed it.
We aim to keep our prices as competitive as possible whilst still providing top quality service when our customers need it most. Rest assured knowing that what you paid was indeed in-line with our competition. We even provide free estimates Monday to Friday during regular business hours because we are so confident that our prices combined with our outstanding service will win customer over.
What another company may have offered you on another day would be irrelevant because you needed the service that day. The other companies you are referring us to would not be a fair comparison and would have been of no use to you even with their lower price if they could not be there for you when you needed them.
Drain King charges a flat rate per job which is provided from the start to give you the peace of mind knowing what you’re going to be paying ahead of time, and so that you have the option to decline if the quote is out of your budget. We do our best to be as upfront and transparent as possible so that you are satisfied at the end of the day. Rest assured that we would not overcharge, gouge, or anything of that nature. We really do take pride in our work and it’s upsetting that you have such negative things to say about us.
There is no doubt that any premium service is expensive these days but that does not mean that we are overcharging or gouging if all of our competitors are charging around the same price.
We hope you understand that we always have your best interest in mind. We look forward to hearing from you for your next plumbing project!
-Drain King Plumbers
Hi Brad,
We appreciate you bringing this to our attention. As discussed over the phone your technician had your best interest in mind and was trying to fix your problem with the least amount of cost to you. After attempting to fix your issue unfortunately it became evident that more repairs were required. We understand your concerns here and that's why we reached out to settle the matter. We ended up providing you a great discount to get all of the work done and at the end of the day to the best of our knowledge you were satisfied!
We know this review went up before we settled the matter so hopefully you are able to increase your rating on us after all!
Thank you
- Drain King Plumbers
1. Drainage for new bathroom sinks. 2. Oct 18: Leaking bathtub/shower faucet
Hi Derrick,
Thank you for choosing us to be your service provider. Rest assured we have your best interest in mind and want to make sure you are completely satisfied.
Unfortunately, management was not made aware of the situation until we receiving this review. We would definitely like to discuss this further to get more information on your experience and see where we went wrong and where we could have improved.
Please call 416-661-5464 and ask for Jason the service manager.
We look forward to hearing from you!
- Drain King Plumbers
At Drain King Plumbers, every customers needs are important. Our promise is to focus on your satisfaction and provide you with the solution that best fits your needs.
Drain King Plumbers -
Some of our Services include: Plumbing Repairs and Drain Service, Water Service Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains/Sewers, High Pressure Water Jetting/Power Flushing, Trenchless Technology, Water Purification, Backwater Valve and Sump Pump, Waterproofing & Storm Drainage
We service locations near you:
Toronto, North York, Scarborough, Etobicoke, Brampton, Mississauga, York Region, & Durham Region
Drain King Plumbers gets the job done right, the first time. Always on-time, we work quickly and efficiently to make the experience as painless as possible. You can always count of us 24/7! You never have to clean up after a Drain King Technician, we will leave the work area as clean, or cleaner!
Call the go-to plumbing experts at Drain King Now! 416-661-KING(5464)
Same Price, Any Time, Any Day: No suprises or unexpected bills. Our flat rate pricing means no additional charges on evenings, weekends, and holidays.
At Drain King Plumbers, we believe that providing quality service at reasonable flat-rate prices give Toronto homeowners the confidence they need to make the right choice.
Drain King Plumbers are experts at:
* Basement Flood Prevention
* Sewer Back-up/Flooded Basement
* Backwater Valve Installation
* Sump Pump and Sewage Pumps
Drain & Sewer Specialists:
* Drain Camera Inspection
* Drain Snaking
* Drain Cleaning
* Hydro-flushing/scrubbing/Jetting (high pressure water drain cleaning clears blockages and restores your pipe to near new condition)
* No Dig Trenchless Technology (remove those tree roots and replace broken clay pipes without the expense of digging up your yard)
Need a plumber in Toronto or Greater Toronto Area? Call us at 416-661-KING(5464). Trust the plumbing and drain company people rely on. Call Drain King Plumbers! your satisfaction is always guaranteed!
PLUMBING & DRAIN SERVICES
* Emergency Services: In a home plumbing emergency, you can count on Drain King Plumbers. With one simple phone call, you can significantly reduce stress and property damage that a sudden plumbing or drain issue can cause.
* Trenchless Pipe Repair: Call us before you decide to tear up your basement or landscaping! Our Trenchless methods could save you tens of thousands of dollars! We use quick, easy, reliable and permanent trenchless repair methods.
* Damaged Sewer Lines: Cracked sewer pipes are a common source of costly property damage and potentially serious health issues for homeowners. Not to worry, Drain King Plumbers is right around the corner!
* Water Heater Replace/Repair: Hot water is essential in your showers, bathtubs, kitchen sinks, dishwashers and washing machines.
* Water Softeners & Filters: With whole-house or under counter water softening/filtration equipment installed by Drain King, you know your water is safe.
* Sump Pump & Battery Backup Systems: A sump pump keeps your basement dry and mold free, but occasionally it can malfunction or become overwhelmed. Get a battery backup for peace of mind in the next heavy rainstorm.
* Clogged Toilet Repair: Does your toilet clog or overflow? Be sure to fix the clog before it becomes a serious problem that can cause water damage and mold.
* Clogged Shower Repair: Is your shower slow draining? Have no fear! Drain King is here!
* Clogged Drain Repair: Clogged drains rarely get better on their own. Dont wait until is becomes a bigger issue! Call Now! 416-661-KING(5464)
* Frozen Pipe/Drain Repair: Is water gushing out of your ceiling or wall? It could be a burst pipe! Call us right away - to make the problem go away!
Drain King Plumbers - where every customer gets the Royal Treatment!
416-661-KING(5464)
www.drainkingplumbers.ca
info@drainkingplumbers.ca