Drain King Plumbers

Plumbing
Toronto ON M3K 1C2
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Drain King Plumbers
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95%

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Reviews for Drain King Plumbers

Average customer rating:
9.7 10 (123 reviews)

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Joan from Toronto
Joan from Toronto
6 reviews Toronto, ON
0/10

Do Not Call Drain King!

Called Drain King for a problem with my shower panel. I couldn't get the shower to turn off so I was desperate and had them come in. When I called I was told that if they came and gave me a quote and I didn't go ahead with the work the charge would be $90. This made me question how often they gave quotes that customers were not satisfied with, but I was desperate. The guy showed up and told me he had no idea how to fix a shower panel. Said it might be the cartridge, but had no idea where to find one, but if I found one he'd come back and replace it, but that I should probably just replace the whole panel and if I got a new one he'd come back and install it. I had clearly explained when I called that the problem was with a shower panel, so I am unclear why the company would send someone who started his assessment with "I don't know anything about shower panels" He gave me a quote to turn off the water at the shower. It needed to be done and I told him to go ahead. I had a couple other plumbing issues including a toilet fill valve that required replacing. The quote for replacing the fill valve was $304 for labour. At this point it was clear that along with not knowing what he was doing he was also going to to gouge me. I paid the $200 (the quote I was provided) to make the shower stop running and sent the guy on his way. I did some online youtube tutorials and figured out how to remove the old cartridge from my shower panel. I found the replacement on Amazon (under $30!) and replaced it. No new shower panel required! I did need a plumber for some other work and called in another company whose pricing was transparent and reasonable and they sent a knowledgeable plumber to complete the work. Do yourself a favour and DO NOT call Drain King. I will be following up this review with a glowing review for the other company.

1 of 1 people found this review helpful.
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Company Response

Hi Joan,

Thank you for giving us the opportunity to provide you with service.

We do provide free estimates during regular business hours so that our customers have the freedom to make a decision without having to pay a fee. Your request was outside of regular business hours and that's why you paid a fee for us to come out to provide an estimate.

If our estimates were over priced we would not be in business long providing them for free to our customers. Rest assured we had your best interest in mind.

Your technician would have advised you that because there was no way to tell what shower panel you had - that the time and materials to find and source the parts with no actual guarantee it would solve the problem would not be ideal. He recommended replacing the panel because the time and money put into sourcing and installing the part with no guarantee can often end up being more expensive than replacing the panel altogether. Your technician wanted to provide you with a guaranteed solution as to not waste your time and money on some thing that was not a guaranteed fix.

We feel your comments and review are a little bit harsh considering we did have your best interest in mind. At the end of the day we are happy your problem was solved.

We hope you understand and we look forward to working with you again in the future.

-Drain King Plumbers Team

Private User
Private User
Private User reviews Vaughan, ON
10/10

Toilet installation (2 toilets)

The work was done to my satisfaction at the time and cost we agreed on. It wasn't a straightforward installation and Tyler had to do a couple of small repairs before. He explained exactly what he was doing and I'm very happy with the work he did.

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Company Response

Hi,

Thank you for your review! We are glad to hear the work was done to your satisfaction. Tyler will be credited for a job well done! Please feel free to call back any time, we are here for you.

- Drain King

Joanna
Joanna
6 reviews Vaughan, ON
9/10

Toilet Leak, Kitchen Sink Water Pressure, Shut off Valves

Have used their services 2x this month and have been very happy - they have been very quick at responding to my request and sending a technician over - next day.
The technicians were able to identify the problem quickly and provided several options to complete the job. All were professional and kind and willing to provide answers to all my questions.
Thank you!

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Company Response

Hi Joanna,

Thank you for reviewing our services! We are happy to hear that you are satisfied with our work and you received top quality service from us. Please feel free to call back any time, we are here for you!

- Drain King

Michael from Oshawa
Michael from Oshawa
7 reviews Oshawa, ON
10/10

Replace outside hose valve

We needed to have the outside hose valve replaced as it was rusted on when we moved in and the existing hose leaked. Tyler came out and explained everything that he would be doing. He also let me know what the cost would be up front and told me what was required to keep the line working optimally forever.

Tyler was friendly and very personable and worked in the scorching heat to get our outside water working. My wife is thrilled that she can easily water her gardens now!

Thanks Drain King, and Tyler!

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Company Response

Hi Michael,

Thank you for your review! We are so pleased to hear about the wonderful experience you've had working with Drain King and Tyler. It was our pleasure to be of service to you, please call us back at any time.

- Drain King

GL
GL
1 review Burlington, ON
9/10

Toilet Upgrade and Shower Repair

Swapped-out 3 toilets and repaired a walk-in shower faucet. Jon provided me with a recommendation for a Brand & Model of toilet that would meet my desire for upgraded units. One toilet install was difficult because the rough-in dimension was too small. But he made it happen, without having to move the drain which would have been expensive. Jon and his colleague arrived as scheduled &, working like a well-oiled team, were done in 1 1/2 hrs. BTW, the faucet repair was free.

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Daniella
Daniella
0 reviews Toronto, ON
10/10

Bathroom sink stopper

My bathroom sink stopper corroded and was leaking at the pipe connection point under the sink—since it could not be repaired, a whole new stopper was needed (plus a new bit of pipe). Samad arrived on time to do the assessment, was polite and followed safety protocols (mask, etc). He clearly explained what he was going to do and the cost, and proceeded to do an excellent job installing a shiny new pop-up sink stopper. The part he supplied was high quality (much better than the old one) and was installed quickly and expertly. Samad did a great job and I am very satisfied. Thanks!

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Private User
Private User
Private User reviews Halton Hills, ON
8/10

Various repairs

Samad arrived promptly, and maintained safety precautions throughout the call. He assessed the problems, and explained our options clearly: what could be done at this time, and what would be a bigger job, requiring another, future call. He offered several price options on the replacement fixtures. The repairs he performed (complete replacement of two old and leaky faucets with newer, higher-quality models) are entirely satisfactory, and I will request he be assigned to our future job as well. Samad was friendly, accommodating, and highly professional, inspiring confidence in his work and his judgement.

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Company Response

Hi,

Thank you for reviewing our services! We are glad that you received the best service possible from our company. Let us know if there is anything we could have improved upon to make an 8 star into a 10 star! We strive to be the best and Samad will surely be credited for his good work. Please feel free to call back any time, we are here for you!

- Drain King

Ricardo
Ricardo
1 review Brampton, ON
10/10

Great service, on time, polite

Our toilet would not stop running and the plastic valve was broken. They were very polite, on time. Installed a new toilet we had purchased and replaced the valve. Even fixed a problem the builder had left.

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Company Response

Hi Ricardo,

Thank you for taking the time to review our company. We are so happy to hear that you had such a positive experience and that you received top quality service from us here at Drain King! Please refer us to anyone you know who can benefit from our services. We are here for you any time!

- Drain King

Trev
Trev
1 review Toronto, ON
10/10

Outside faucet replacement

Just had a great experience with Samad from Drain King Plumbers. Replaced our leaking outdoor faucet super fast. Was very professional, polite and respectful when coming in the house. ( mask worn, boot covers ). Explained everything in detail before proceeding and made recommendations based on our needs. We will be using them again if needed and for sure recommending to friends and family.

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Company Response

Hi Trev,

Thank you for reviewing our services! We are happy to hear that you had a great experience with Samad and Drain King as a whole. We do our best to provide top quality service to our customers. Please feel free to call back any time, we are here for you!

- Drain King

scottktsang in Toronto
scottktsang in Toronto
0 reviews Toronto, ON
4/10

Shower faucet - low water pressure -site visit

Tyler showed up on time and was very polite. The hot water shower pressure was low. I mentioned to him that I had replaced the cartridge but it didn't resolve the problem. He mentioned that the entire faucet needed to be replaced at $1300. I paid for the trip charge and considered my options.

While speaking to my brother-in-law regarding contractors, he mentioned that it might be the balance pressure valve behind the cartridge as suggested by YouTube. Sure enough that was the fix and the cost of the part was $30.

I am disappointed that this was not suggested or investigated by the hired professional. I paid trip charge with no results and ended fixing this myself.

Drain King Plumbers has not responded and has not offered any adjustment to the visit.

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Company Response

Hi Scott, We appreciate you voicing your concerns so we can clear things up!

Your technician would have originally recommended to replace the cartridge. After you mentioned that you had already replaced the cartridge and that you didn't think it would help he suggested replacing the entire shower faucet. The information provided to us while on site was that a cartridge replacement was already done. After you did more research on the matter you had realized that you did not actually replace the entire cartridge but rather a part of it. Your technician gave you his recommendations based on the information you provided at the time. If he was told while onsite that only part of the cartridge was replaced he would have made the cartridge replacement first priority.

We also would like to mention that we indeed did respond to your concerns promptly via email and did not get a response! We encourage you to call us at 416-661-5464 and ask for the service manager.

We thank you for the opportunity and hope you understand that we do have your best interest in mind!

- Drain King Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain King Plumbers

At Drain King Plumbers, every customers needs are important. Our promise is to focus on your satisfaction and provide you with the solution that best fits your needs.

Drain King Plumbers -

Some of our Services include: Plumbing Repairs and Drain Service, Water Service Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains/Sewers, High Pressure Water Jetting/Power Flushing, Trenchless Technology, Water Purification, Backwater Valve and Sump Pump, Waterproofing & Storm Drainage
We service locations near you:
Toronto, North York, Scarborough, Etobicoke, Brampton, Mississauga, York Region, & Durham Region

Drain King Plumbers gets the job done right, the first time. Always on-time, we work quickly and efficiently to make the experience as painless as possible. You can always count of us 24/7! You never have to clean up after a Drain King Technician, we will leave the work area as clean, or cleaner!

Call the go-to plumbing experts at Drain King Now! 416-661-KING(5464)

Same Price, Any Time, Any Day: No suprises or unexpected bills. Our flat rate pricing means no additional charges on evenings, weekends, and holidays.

At Drain King Plumbers, we believe that providing quality service at reasonable flat-rate prices give Toronto homeowners the confidence they need to make the right choice.

Drain King Plumbers are experts at:
* Basement Flood Prevention
* Sewer Back-up/Flooded Basement
* Backwater Valve Installation
* Sump Pump and Sewage Pumps
Drain & Sewer Specialists:
* Drain Camera Inspection
* Drain Snaking
* Drain Cleaning
* Hydro-flushing/scrubbing/Jetting (high pressure water drain cleaning clears blockages and restores your pipe to near new condition)
* No Dig Trenchless Technology (remove those tree roots and replace broken clay pipes without the expense of digging up your yard)

Need a plumber in Toronto or Greater Toronto Area? Call us at 416-661-KING(5464). Trust the plumbing and drain company people rely on. Call Drain King Plumbers! your satisfaction is always guaranteed!
PLUMBING & DRAIN SERVICES
* Emergency Services: In a home plumbing emergency, you can count on Drain King Plumbers. With one simple phone call, you can significantly reduce stress and property damage that a sudden plumbing or drain issue can cause.
* Trenchless Pipe Repair: Call us before you decide to tear up your basement or landscaping! Our Trenchless methods could save you tens of thousands of dollars! We use quick, easy, reliable and permanent trenchless repair methods.
* Damaged Sewer Lines: Cracked sewer pipes are a common source of costly property damage and potentially serious health issues for homeowners. Not to worry, Drain King Plumbers is right around the corner!
* Water Heater Replace/Repair: Hot water is essential in your showers, bathtubs, kitchen sinks, dishwashers and washing machines.
* Water Softeners & Filters: With whole-house or under counter water softening/filtration equipment installed by Drain King, you know your water is safe.
* Sump Pump & Battery Backup Systems: A sump pump keeps your basement dry and mold free, but occasionally it can malfunction or become overwhelmed. Get a battery backup for peace of mind in the next heavy rainstorm.
* Clogged Toilet Repair: Does your toilet clog or overflow? Be sure to fix the clog before it becomes a serious problem that can cause water damage and mold.
* Clogged Shower Repair: Is your shower slow draining? Have no fear! Drain King is here!
* Clogged Drain Repair: Clogged drains rarely get better on their own. Dont wait until is becomes a bigger issue! Call Now! 416-661-KING(5464)
* Frozen Pipe/Drain Repair: Is water gushing out of your ceiling or wall? It could be a burst pipe! Call us right away - to make the problem go away!
Drain King Plumbers - where every customer gets the Royal Treatment!
416-661-KING(5464)
www.drainkingplumbers.ca
info@drainkingplumbers.ca

CATEGORIES
Plumbing, Drain Services, and Drainage Contractors
SERVICES
Plumbing & Drain Services, Repair & Installation, and Drainage Contractors
BRANDS
At Drain King Plumbers, we pride ourselves in providing top-notch customer service. Customer satisfaction is our main focus. Rest assured, at Drain King you will always receive the royal treatment!
SPECIALITIES
Providing a long lasting, affordable, and memorable plumbing repair experience!
WEBSITE
http://www.drainkingplumbers.ca
NUMBER OF EMPLOYEES
15
RETURN POLICY
At Drain King Plumbers, your satisfaction is always guaranteed!
PAYMENT METHOD
Credit, Debit, Cash, Cheque, E-Transfer, Apple Pay
LICENSES
Licensed Sump Pump Installer, Licensed Back-Water Valve Installer. All required licenses.
MEMBERSHIPS
Memberships Available
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No job is too little for Drain King Plumbers! Big or Small, we do it all!
BONDED
Yes
PROJECT RATE
Free Estimates! We will dispatch a friendly and trained technician and provide a written estimate!
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Drain King Plumbers will always provide a written guarantee stated on the invoice!
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