We hired Avanti Landscaping to do a refresh of our small front yard: remove and replace the existing walkway in front of / to the side of our house, replace an old wooden garden border with stone, and re-sod the lawn.
The quality of the work is great: the new stone path looks and feels fantastic. It's a huge improvement over our old path, and we are very satisfied. The new grass is holding up well six weeks later, despite my keen ability to kill anything green.
The only reason that I'm not 100% satisfied is that there have been multiple (lack of) communication problems. In our initial attempt to schedule the work, I waited two weeks with no communication from the company regarding even an estimated start date; I don't expect immediate response, but it shouldn't take two weeks (and me poking them) to receive even a rough estimate of when the work will take place. Secondly, there was a small area for which I requested a touch-up, about a week after living with the new walkway; despite an initial immediate response that yes, they would take care of it, we've been waiting well over a month, and my last text from two weeks ago has still not been answered.
So all in all, we are satisfied. Perhaps it's a good sign that they are too busy to answer communications, but it would be really nice to not be left hanging like this.
- Approximate cost of services:
- $10,000.00
- Company Response
We appreciate that your experience at the Company was great even though we understand that the communication didn't quite match your expectations. We would love to know address all of this to improve our services, so we can deliver a better experience next time. Again, thank you for your feedback