Panes Window Manufacturing Inc.

Windows & Doors Installation & Service
Mississauga ON L4T 3L7
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98%

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Best of the Best '22 
Best of Award '22 winner 3 timesBest of the Best '22 Best of Award '22winner 3 times

Reviews for Panes Window Manufacturing Inc.

Average customer rating:
9.9 10 (187 reviews)

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arnaud in Toronto
arnaud in Toronto
1 review Toronto, ON
10/10

fast production. Great experience

Needed a very specific window as soon as possible. Panes Window was the only company on the market able to produce and send me the window in the timing requested. The website is very well done with a lot of options and you can get someone to help if you need. You can pay an extra fee and get your windows produced faster if you are in a rush. Definitely recommend this company. Great experience.

Approximate cost of services:
$0.00
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Company Response

Hey Arnaud, we're happy we could help you meet your timeline and thank you so much for taking the time to share your experience.

chantillylyly
chantillylyly
1 review Hamilton, ON
9/10

Windows

I originally wanted custom windows but it was going to be a very long wait for those over Xmas so I was able to find some in the stock order that I settled with. They are nice windows with good insulation. The large window came with some drill holes in it where a frame should be which is why I didn’t give this company 5 stars. Also got a side window which is not pictured.

Approximate cost of services:
$5,000.00
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Company Response

We apologize if somehow we were not clear about stock windows. These range from chosen stock sizes, abandoned, incorrect and mis-measured orders, the latter often have accessories removed leaving scars which are generally covered when installing them.
It's understandable how this can be a shock to find But rest assured we would not release products with efficiency or functionality compromised. Thank you for the honest review.

Christopher
Christopher
0 reviews Mississauga, ON
10/10

Created a happy customer in the end

Update! David, the owner, reached out to me and rectified this situation fully. He was unaware of the customer experience I had and was willing to do what needed to be done to create a happy customer in the end. If anyone has an issue with Panes Window Manufacturing, contact David directly, and he will solve any issue.

I can understand the difficulty of running a business and not always being privy to the details of every order. Especially the small ones. He assured me that he would deal directly with the customer service rep I had a bad experience with.

I went to pick up the new glass, and it was sitting at the back door waiting for me to pick up. The employee at the door quickly confirmed this was my order and helped me load into the truck

After this great experience with David, I feel confident in ordering and recommending Panes Window Manufacturing to others

Review has 1 previous version
Approximate cost of services:
$600.00
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Company Response

Hi Christopher,
Thank you for taking the time to update your review and share your experience, looking forward working with you in the future again.
Regards,
David Bekman

Fourteenbones
Fourteenbones
0 reviews New Glasgow, NS
10/10

Online order of single pane

It was an easy ordering process. I was updated at each step of manufacture via email. My panes was shipped in a very sturdy box. Very happy. Will use them again.

Approximate cost of services:
$500.00
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Company Response

Thank you for choosing Panes, we're glad to hear everything went well.

Tony
Tony
0 reviews Markham, ON
10/10

Windows

Bought several glasses panes to replace the glasses panes in old windows. They are very good. You can tell the big difference now in the winter. The window in the picture is the example. The left side is old glass pane, the right side is the new glass pane from Panes Windows. There's 7.2 degrees temperature difference between the old and new glass panes in the same window. Their glass panes are good and at reasonable prices.

Xu

Approximate cost of services:
$500.00
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Company Response

Thank you for the honest review of your experience, we are happy all went so smooth and the results were aligned with your expectations

Anna in Waterloo
Anna in Waterloo
0 reviews Waterloo, ON
10/10

Window order

We ordered window for the bathroom. We are very satisfied with service. Everything happened as it was promised. Quality of the window is as expected.
Definitely will come back. Thank you.

Approximate cost of services:
$300.00
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Company Response

Thank you on behalf of everyone at Panes for taking the time to share your experience, we take great pride in delivering what's promised.

Ian in Mississauga
Ian in Mississauga
3 reviews Mississauga, ON
10/10

Replacement Glass

I needed two large panes of glass (72x54") to be replaced. Daryl provided professional service from quote to obtaining a contractor for installation. He also provided up to date communication on order status.
Thanks

Approximate cost of services:
$2,500.00
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Company Response

It's always a pleasure working with great customers Ian, we appreciate the feedback, thank you!

Daryl

Yiannis in Toronto
Yiannis in Toronto
1 review Toronto, ON
10/10

Frosted Windows

Ordered windows through panes for clients and I was extremely impressed with the options for customization with competitive pricing and reasonable processing times with multiple options for "rush production packages". Customer service is also helpful.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for taking the time to post a review for us, much appreciated!

Chris in Toronto
Chris in Toronto
6 reviews Toronto, ON
10/10

Price, Service, Quality - AMAZING

Panes is the best window company I have dealt with, by far. Clear pricing, and timelines, no nonsense process. They actually finished my job BELOW BUDGET and AHEAD of SCHEDULE! Would definitely use them again.

Approximate cost of services:
$2,200.00
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Company Response

Thanks for giving us the opportunity to make your project go smoothly and for the positive feedback, It was our pleasure

Monica in Hamilton
Monica in Hamilton
0 reviews Hamilton, ON
10/10

Living room rescue

Our home is 100+ years old and had all the windows replaced besides the living room window. We shopped around for quotes from over half a dozen window manufacturers and decided on panes. We recieved quick service, great advice and the installer was professional and quick to finish the job(on the coldest day of 2022). Could not recommend this company any more. I'm looking forward to working with them again in the future.

Approximate cost of services:
$1,200.00
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Company Response

Thank you for sharing your experience and we're looking forward to working with you in the future

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Panes Window Manufacturing Inc.

Panes window manufacturing is a family owned business that specializes in the manufacturing of high-quality, high-efficiency vinyl windows. With over 100 years of combined experience, Our team consists of highly qualified professionals in the Window Manufacturing industry.

Integrity and Innovation
Panes Window Manufacturing has always coupled its commitment to innovative and performance-driven products with its unwavering dedication to customer service. Those were our values yesterday. Those are our values today.

As pioneers in the window and door industry, Panes Window Manufacturing continually listens to the needs of the industry. The result is ongoing research and development of highly innovative, top performing, and beautifully crafted windows.

Highlights
Custom crafted windows
Extensive and highly innovative product offering Premium quality materials
Design flexibility with countless options available
Industry leader in energy efficiency and ENERGY STAR® partner
Knowledgeable customer care teams
Experienced field service support
Architectural support
Environmentally responsible

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
CASEMENT WINDOWS/ AWNING WINDOWS/ HIGH FIX WINDOWS/ PICTURE WINDOWS/ SINGLE SLIDER WINDOWS/ DOUBLE SLIDER WINDOWS/ SINGLE HUNG WINDOWS
SERVICES
Casement Windows Awning Windows Single Slider Windows Double Slider Windows Picture Windows High Fix Windows Single Hung Windows Double Hung Windows
WEBSITE
http://www.panes.ca
YEAR ESTABLISHED
2006
PAYMENT METHOD
ALL Major Payment types Accepted.
MEMBERSHIPS
Window Wise National Certification Program as Dealer, Installer & Manufacturer, Energy Star Canada
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Kindly check our website for FULL warranty details.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.