Needed a very specific window as soon as possible. Panes Window was the only company on the market able to produce and send me the window in the timing requested. The website is very well done with a lot of options and you can get someone to help if you need. You can pay an extra fee and get your windows produced faster if you are in a rush. Definitely recommend this company. Great experience.

I originally wanted custom windows but it was going to be a very long wait for those over Xmas so I was able to find some in the stock order that I settled with. They are nice windows with good insulation. The large window came with some drill holes in it where a frame should be which is why I didn’t give this company 5 stars. Also got a side window which is not pictured.

Update! David, the owner, reached out to me and rectified this situation fully. He was unaware of the customer experience I had and was willing to do what needed to be done to create a happy customer in the end. If anyone has an issue with Panes Window Manufacturing, contact David directly, and he will solve any issue.

I can understand the difficulty of running a business and not always being privy to the details of every order. Especially the small ones. He assured me that he would deal directly with the customer service rep I had a bad experience with.

I went to pick up the new glass, and it was sitting at the back door waiting for me to pick up. The employee at the door quickly confirmed this was my order and helped me load into the truck

After this great experience with David, I feel confident in ordering and recommending Panes Window Manufacturing to others

It was an easy ordering process. I was updated at each step of manufacture via email. My panes was shipped in a very sturdy box. Very happy. Will use them again.

Bought several glasses panes to replace the glasses panes in old windows. They are very good. You can tell the big difference now in the winter. The window in the picture is the example. The left side is old glass pane, the right side is the new glass pane from Panes Windows. There's 7.2 degrees temperature difference between the old and new glass panes in the same window. Their glass panes are good and at reasonable prices.

Xu

We ordered window for the bathroom. We are very satisfied with service. Everything happened as it was promised. Quality of the window is as expected.
Definitely will come back. Thank you.

I needed two large panes of glass (72x54") to be replaced. Daryl provided professional service from quote to obtaining a contractor for installation. He also provided up to date communication on order status.
Thanks

Ordered windows through panes for clients and I was extremely impressed with the options for customization with competitive pricing and reasonable processing times with multiple options for "rush production packages". Customer service is also helpful.

Panes is the best window company I have dealt with, by far. Clear pricing, and timelines, no nonsense process. They actually finished my job BELOW BUDGET and AHEAD of SCHEDULE! Would definitely use them again.

Our home is 100+ years old and had all the windows replaced besides the living room window. We shopped around for quotes from over half a dozen window manufacturers and decided on panes. We recieved quick service, great advice and the installer was professional and quick to finish the job(on the coldest day of 2022). Could not recommend this company any more. I'm looking forward to working with them again in the future.