Panes Window Manufacturing Inc.

Windows & Doors Installation & Service
Mississauga ON L4T 3L7
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98%

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Reviews by rating (past 12 months)
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Best of the Best '22 
Best of Award '22 winner 3 timesBest of the Best '22 Best of Award '22winner 3 times

Reviews for Panes Window Manufacturing Inc.

Average customer rating:
9.9 10 (183 reviews)

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Kyle
Kyle
0 reviews Porters Lake, NS
10/10

Great Website, Windows And Service

I just received my windows, I have not installed them yet, they still have the packaging on edges. Their website is excellent, easy to use, all the options you could ask for and price on the windows once you've selected the options. Once I came across their website, read their reviews I never seen anything bad, and if there was it was quickly resolved. Allowing me to choose all options and price and I could clearly see what I was ordering, I didn't bother to look elsewhere. I can't say anything but good from them. Anytime I've asked a question over email or on website they answered quickly. I'm from Nova Scotia and they were delivered to my door, well packaged and protected on all edges. I must say they have a well put together operation from ordering online to shipped to you door out of province. Well Done !

If they would have sold Entry Doors I would of purchase one also !

Approximate cost of services:
$8,900.00
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Company Response

Sorry about the door thing Kyle, LOL, happy to see all went well, thank you for the great review and be sure to send us pics after installation!

Alex V.
Alex V.
1 review Markham, ON
10/10

Amazing website design, quality and service!

I love my new windows! The BEST company I have ever dealt with. From the insane design features on their website, to the amazing customer service, the quality of the products, to install, everything is flawless. Dima and his team are incredibly knowledgeable, not one question unanswered, and I had lots! Thank you!

Approximate cost of services:
$20,000.00
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Company Response

Hey Alex, Thank you for taking the time to post a review, Good to hear you had such a great experience!

Bakerhill in Scarborough
Bakerhill in Scarborough
1 review Whitchurch Stouffville, ON
10/10

Great Windows and Service

We have ordered from Panes Windows for many projects as they have incredible turn around times and super helpful staff. The windows are great quality and they have so many options. The website is super user friendly. The guys help load windows very carefully and overall we have been extremely satisfied with Panes Windows!

Approximate cost of services:
$7,900.00
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Company Response

Thank you for the great review, much appreciated

Daniel in London
Daniel in London
0 reviews London, ON
9/10

Black framed windows

Used these on a reno project. Look great (see picture below). Came pretty quick too.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for the review Daniel, maybe we'll see you on the next one!

Ana in Bridgewater
Ana in Bridgewater
0 reviews Mount Uniacke, NS
10/10

Great service and product

Great customer service, the order gets updated frequently showing the steps of production of the windows. If you're building a new home choose brickmould option, otherwise you'll get window inserts making the installation a bit harder, however that was my mistake. Great company to deal with, estimated time on production given was greater than the actual time it took, which is great, I really appreciate that my windows were delivered before the estimated date when I purchased, it is really annoying to be dealing with companies that don't deliver on time. Definitely recommend this guys!

Approximate cost of services:
$4,700.00
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Company Response

Hi Ana, we try our best to ensure all customers understand the options and configurations prior to placing their orders and it seems this one got past us. It's nice that it all worked out and you had such a positive experience overall. Thank you for the honest feedback and taking the time to post it for us
Much appreciated!

Patrick in Toronto
Patrick in Toronto
0 reviews Toronto, ON
10/10

Glass Panel Replacement

Ordered a glass panel to switch out for one of my casement windows. The ordering process was fast and easy. They made my glass panel ahead of schedule and the pick-up option was very convenient! I just ordered two more glass panels from them!

Approximate cost of services:
$130.00
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Company Response

Thank you for giving us the opportunity to make your glass replacement experience so enjoyable.

arnaud in Toronto
arnaud in Toronto
1 review Toronto, ON
10/10

fast production. Great experience

Needed a very specific window as soon as possible. Panes Window was the only company on the market able to produce and send me the window in the timing requested. The website is very well done with a lot of options and you can get someone to help if you need. You can pay an extra fee and get your windows produced faster if you are in a rush. Definitely recommend this company. Great experience.

Approximate cost of services:
$0.00
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Company Response

Hey Arnaud, we're happy we could help you meet your timeline and thank you so much for taking the time to share your experience.

chantillylyly
chantillylyly
1 review Hamilton, ON
9/10

Windows

I originally wanted custom windows but it was going to be a very long wait for those over Xmas so I was able to find some in the stock order that I settled with. They are nice windows with good insulation. The large window came with some drill holes in it where a frame should be which is why I didn’t give this company 5 stars. Also got a side window which is not pictured.

Approximate cost of services:
$5,000.00
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Company Response

We apologize if somehow we were not clear about stock windows. These range from chosen stock sizes, abandoned, incorrect and mis-measured orders, the latter often have accessories removed leaving scars which are generally covered when installing them.
It's understandable how this can be a shock to find But rest assured we would not release products with efficiency or functionality compromised. Thank you for the honest review.

Christopher
Christopher
0 reviews Mississauga, ON
10/10

Created a happy customer in the end

Update! David, the owner, reached out to me and rectified this situation fully. He was unaware of the customer experience I had and was willing to do what needed to be done to create a happy customer in the end. If anyone has an issue with Panes Window Manufacturing, contact David directly, and he will solve any issue.

I can understand the difficulty of running a business and not always being privy to the details of every order. Especially the small ones. He assured me that he would deal directly with the customer service rep I had a bad experience with.

I went to pick up the new glass, and it was sitting at the back door waiting for me to pick up. The employee at the door quickly confirmed this was my order and helped me load into the truck

After this great experience with David, I feel confident in ordering and recommending Panes Window Manufacturing to others

Review has 1 previous version
Approximate cost of services:
$600.00
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Company Response

Hi Christopher,
Thank you for taking the time to update your review and share your experience, looking forward working with you in the future again.
Regards,
David Bekman

Fourteenbones
Fourteenbones
0 reviews New Glasgow, NS
10/10

Online order of single pane

It was an easy ordering process. I was updated at each step of manufacture via email. My panes was shipped in a very sturdy box. Very happy. Will use them again.

Approximate cost of services:
$500.00
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Company Response

Thank you for choosing Panes, we're glad to hear everything went well.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Panes Window Manufacturing Inc.

Panes window manufacturing is a family owned business that specializes in the manufacturing of high-quality, high-efficiency vinyl windows. With over 100 years of combined experience, Our team consists of highly qualified professionals in the Window Manufacturing industry.

Integrity and Innovation
Panes Window Manufacturing has always coupled its commitment to innovative and performance-driven products with its unwavering dedication to customer service. Those were our values yesterday. Those are our values today.

As pioneers in the window and door industry, Panes Window Manufacturing continually listens to the needs of the industry. The result is ongoing research and development of highly innovative, top performing, and beautifully crafted windows.

Highlights
Custom crafted windows
Extensive and highly innovative product offering Premium quality materials
Design flexibility with countless options available
Industry leader in energy efficiency and ENERGY STAR® partner
Knowledgeable customer care teams
Experienced field service support
Architectural support
Environmentally responsible

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
CASEMENT WINDOWS/ AWNING WINDOWS/ HIGH FIX WINDOWS/ PICTURE WINDOWS/ SINGLE SLIDER WINDOWS/ DOUBLE SLIDER WINDOWS/ SINGLE HUNG WINDOWS
SERVICES
Casement Windows Awning Windows Single Slider Windows Double Slider Windows Picture Windows High Fix Windows Single Hung Windows Double Hung Windows
WEBSITE
http://www.panes.ca
YEAR ESTABLISHED
2006
PAYMENT METHOD
ALL Major Payment types Accepted.
MEMBERSHIPS
Window Wise National Certification Program as Dealer, Installer & Manufacturer, Energy Star Canada
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Kindly check our website for FULL warranty details.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.