My husband and I contacted 5 companies for a quote to do interlock pavers for our project. It’s a large project consisting of: front of house - walkway to front door, tree ring, and a garden bed; side of house - walkway to backyard; and back of house - backyard patio and 3 garden beds. Out of the 5 companies, Shawn came on time (which is a huge deal for my husband for first impression) and took the time to understand our design vision, gave us feedback, did measurements, and provided a reasonable quote. We decided to go with Shawn because of a referral from a friend (happy with their service) as well as he seems like a trustworthy and honest company to go with.
Shawn and his team showed up early every day and worked hard and diligently. They were respectful of neighbour’s property and ensure they didn’t make a mess or damage their side. His team were very respectful and courteous. Also, they did very clean and thorough clean-up each day – put equipment away in garage, swept the ground, put their trash in garbage bags, etc. Shawn was always available through call and text messages if any questions arise. During the construction time, we suggested some design changes (I bet it was frustrating for them) but Shawn was very patient and listened to our new ideas and provided feedback. He was willing to make changes to keep customer happy, especially me – a picky and opinionated customer. That is excellent customer service.
I will not hesitate to hire Shawn again for my future landscaping projects and willing to refer him to friends and families with high confidence. I’m 101% certain they will not be disappointed with his service.
- Company Response
thank you and really appreciate for leave your feedback
i didnt expect you write down here
really surprised 😮
im so happy and feel good
cause you happy with work
thank you so much ~~~🙂