Our washer is only 4 1/2 years old. It would periodically lock the door with the clothes inside and not start a wash. We researched on YouTube how to fix it and tried numerous things over the past few months which mostly worked eg., turn the breaker to the washer off, wait 40 minutes for it to reset and unlock the door and then and try again. It was happening more often and so I called a local appliance repair person. I was told that it could be one of two things both of which were expensive and it wasn't clear which it was. It was recommended that I consider buying a new washer! After 4 1/2 years! We decided to keep trying the YouTube solution because buying a new washer during Covid was not going to be pleasant. Then my daughter's work clothes got locked in the washer and none of the YouTube solutions worked. I tried Appliance Aid through Homestars. Best decision I ever made!
Fuad was in touch right away and sent Vitalik to look at the washer. He quickly diagnosed that it needed a new pressure switch. The part was ordered and installed the next day.
Throughout the process communication with Fuad was constant and clear. He is very responsive. When he committed to a appointment, it happened. In fact, he called to say that there was an earlier time, did we want it and of course we did.
Appliance Aid is definitely the gold standard for appliance repair and frankly for customer service.
Hopefully nothing else goes wrong with any of our other appliances but when it does, I will be calling Fuad at Appliance Aid!
- Approximate cost of services:
- $30,000.00
- Company Response
Thank you so much for a such great review 💗