Nordik Windows And Doors

Windows & Doors Installation & Service
Mississauga ON L4W 2N3
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80%

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Reviews by rating (past 12 months)
Best of Award '22 winner 3 timesBest of Award '22winner 3 times

Reviews for Nordik Windows And Doors

Average customer rating:
8 10 (813 reviews)

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Steve
Steve
0 reviews Toronto, ON
6/10

Window replacement

Windows were installed in May and shortly after we had one window that wasnt opening well, and another that had the connector arm disconnect. We were also lacking a basement insert that never made it onto the order, despite our request. Within a few weeks warranty service came to see our windows and initiated a replacement. Sales never contacted us regarding our missing basement window and we have only been getting messages that indicate we have not been forgotten.

The windows we have are great but the very slow response time is frustrating. At least if sales had called to sort something out...but no.

Approximate cost of services:
$23,000.00
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Tan
Tan
0 reviews Aurora, ON
0/10

Installed windows and window frames

Worse company I have ever dealt with- very unprofessional! The staff who installed our windows was terrible and the entire project had to be re-done! We ordered and PAID FOR our services in FULL over 18 months ago- HUGE MISTAKE- and are STILL waiting for 1 window screen and a window frame. Installers have come and gone over 8 times and every single time the products aren't correct as they have been mis-measured. No one returns our calls, no one responds to messages. Beware of NORDIK windows- they take your money and then DISAPPEAR!!!!

Approximate cost of services:
$13,000.00
0 of 1 people found this review helpful.
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Company Response

Hi Tan, we are again incredibly sorry for your frustrating experience and acknowledge that it has taken an exceedingly long time to make things right for you. We have not disappeared and by your own account we have made and kept several follow up appointments and remade and redone any of the product or installation work deemed to be unsatisfactory. We remain at your service and will be here to complete or correction any outstanding work and any future warranty claims should they be necessary in the future.

Meaghan in Stouffville
Meaghan in Stouffville
0 reviews Hamilton, ON
0/10

New window nightmare

We have been in a nightmare the last 5 months. We will give a company every chance to make things right before leaving a critical review. We had our new windows installed in March. Noticed issues before the original installers left. Those issues were brought to their attention at the time & they just shrugged saying there was nothing they could do. We called the company immediately and within a week a manager was sent to look at the job and agreed the quality of install was sub-par. We were thinking great things will move along. 2 weeks go by we don't hear anything. We call repeatedly. We are prevented from speaking to a person who can actually do something by gatekeepers on the phones.

In the meantime as the weather warms we realize 3 of the windows slide open the opposite way to what we ordered. I thought they were installed upside-down.

They finally send a crew to work on the windows and he is given an incomplete picture of the true scope of work. He also believed the windows were ordered wrong and not necessarily upside-down. I think he couldn't imagine a professional installing windows upside-down. So he put in a ticket about that.

He leaves having only worked on two of the 8 windows installed. And they are still not finished. This installer also discovers that there was a shockingly little amount of foam used. He fixed that.

If the foam was insufficient for one window its probably insufficient for all. We continue to call and each time stopped by gatekeepers claiming they will follow up. We finally get a call back from a manager unfortunately we weren't home, she left a message. We call back the next day & didn't receive a call back for another week or 2 & only after we called back to demand to speak to someone.

Also in the meantime we had a heavy rain & the 3 wrong windows leaked! We call back again & this time see some progress. I guess the idea of water damage scared them! This was the end of June. And even though water was coming into our home they still couldn't get anyone on site until July 4th. At this time I also sent them an email of the full list of issues to the 3 names I have because it was clear the notes on the account are incomplete, outdated and in some cases just wrong.

On July 4th we call to find out what time they were expected. First it was between 8am-10am, then 12pm-2pm. Of course once again it's someone else's fault. We are also concerned that no one is understanding the scope of work here. This is a complete reinstall of all windows. At 4:00 pm they finally arrive. They had no idea of the scope of work & their information was incomplete. Now this new installer I had confidence in. He identified that the 3 windows are in fact upside down! We go through our full list of issues- lack of foam, sloppy caulking, missing caulking, incomplete capping on the exterior, unprofessional standard of trim work, popped siding on the exterior of the house, damaged handle and more. He vowed to make it right. He was going to come back July 12th. He was sick (I understand no fault of his) so now we are on our 4th crew. This latest crew again had no real information except some disjointed notes on a file even though I tried to update with an email. To date they have now fixed the upside-down windows. The caulking on most windows. But there is still work to be done including a damaged handle, a damaged screen, and some sloppy trim issues and windows that are noisy or difficult to open. The new date is September 18th. We'll see.

We went with this company because of good reviews and an excellent warranty. Honestly the warranty isn't worth the paper it's printed on because I doubt this company will be around in 25 years to honour it.

There have been no offers of compensation for our frustration & anxiety or for wasting days of our lives waiting for them to arrive or for having water coming into our home. It should not take 6 months, 2 managers, 5 install crews to install 8 windows AND ITS STILL NOT RIGHT!

I want my house to feel like home again.

Approximate cost of services:
$12,000.00
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Private User
Private User
Private User reviews Brampton, ON
8/10

Windows and doors

I was sold on the quality of products as sold by Bobby. He was very professional and explained things properly. It was a pleasure dealing with Bobby and now waiting to get my windows and doors installed and hopefully I will be just as satisfied.

Approximate cost of services:
$12,000.00
1 of 1 people found this review helpful.
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Company Response

Hopefully you will be more than satisfied and will rate your entire experience 10 out of 10! Looking forward to providing you with excellent service!

davej
davej
0 reviews , ON
0/10

Nordik Windows and Doors: a yellow cherry on a poopy sundae

Service: Door Installation
Critical: Unreliable, unresponsive, unprofessional, unethical

Short Version:
If you need a contractor for windows or doors in Mississauga, Barrie, Hamilton or the Greater Toronto Area DO NOT use Nordik Windows and Doors. Whether its commercial or residential they will disappoint you thoroughly. I repeat DO NOT hire Nordik Windows and Doors for your renovation at home or business. If you make the same mistake or are stuck with them, HOLD payment until you are satisfied with the work.

Long version:
Our experience with Nordik Windows and Doors has been long and abysmal. We ordered a door in Nov 2021, understanding due to the ongoing pandemic and consequent logistic issues that it would not be installed until May 2022. We received further notice that it would be delayed until Sep 2022. (This is not the bad part).

Once we get an install date Jun 29 2022 (only after being upsold to a better door to get a sooner date) the better door arrives defective. The installers and Nordik all acknowledge the door is defective. They installed the defective door with the intent of getting it fixed or replaced within what I expected to be a couple weeks. It wasnt.

Its now been 2 months as of this post and they still have not made any definitive plans to correct the issue, despite numerous attempts at getting a resolution with actionable items and a timeline. Instead of taking ownership and solving the issue they consistently place blame outside of themselves while kicking the can further down the road. Frankly, I had a better experience during my vasectomy (shout out to Dr. Debolster! Yes thats his real name). The cherry on top of this poopy sundae is now yellow jackets have taken nest in the cracks of the poorly and temporarily installed door.

This seems to be standard operating procedure for Nordik Windows and Doors. Dont believe me? Check their Facebook page for countless others, like myself, who have been trying to get issues resolved some for over a year. Please read the reviews before you even consider using this door and window installation company as it will be eye-opening. And please take these 5 star Google reviews with a grain of salt, the most recent few are employees of Nordik Windows and Doors a company lawyer, a social media manager, and a director of operations. So on top of being bad at doors and windows theyre also unethical and trying to manipulate the reviews. Shame on you Nordik Windows and Doors.

If youre in Mississauga, Hamilton, Barrie or anywhere in the Greater Toronto Area, and you need windows or doors, commercial or residential, do yourself a favour and avoid Nordik Windows and Doors like your life depends on it.

At this point reviews like this are my only recourse to get this company to provide definitive and actionable plans towards a resolution. Until then, please help me stick it to corporate greed and tag this review as helpful and/or share!

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Adrian
Adrian
0 reviews Bowmanville, ON
10/10

Replace 13 windows

Great service from Bobby at Nordik!

He answered all our questions and gave us a great price on a solid product with 25 year full warranty! A huge upgrade over our existing windows that iced up and let the cold in.

Approximate cost of services:
$29,000.00
2 of 2 people found this review helpful.
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Company Response

Hey Adrian! That's awesome to hear and sounds like an upgrade was long overdue! Nordik RevoCell windows are certified Most Efficient by Energy Star and you will no doubt feel the difference right away.

Richard D.
Richard D.
0 reviews Kitchener, ON
10/10

Patio Door and Front Door

Initial appointment was kept on time. Rick Z. was very helpful, and able to provide the information we needed to make our decision. If the rest of our experience goes the same way we will be very pleased.

Approximate cost of services:
$6,999.00
3 of 3 people found this review helpful.
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Company Response

Hey Richard D, thanks for the great review from your experience working with Richard Z! We are looking forward to working with you on your door replacements and cannot wait for you to show off the finish product to your friends and neighbours!

Melissa McMurran
Melissa McMurran
0 reviews Waterford, ON
10/10

Windows

We feel very confident in the upcoming work that is to be done and looking forward to our new windows

Approximate cost of services:
$12,000.00
3 of 3 people found this review helpful.
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Company Response

Thank you for choosing Nordik Melissa!

Very happy
Very happy
0 reviews , ON
10/10

Windows

My sales rep Jennifer was so energetic and down to earth. She was knowledgeable of the company and products. She was patient in helping me decide which windows were best for the area.

I love her personality which made me decide yes. Can't wait to get my windows.

Approximate cost of services:
$3,900.00
3 of 3 people found this review helpful.
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Company Response

Hey there! Thanks for the great endorsement! If you live between Barrie and King City, ask for Jennifer for all your window and door needs!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Nordik Windows And Doors

What’s it like choosing Nordik Windows for your home? It’s like a cold lemonade on a hot day, a perfect score in your golf game, or a hot cup of coffee first thing in the morning: complete satisfaction.

At Nordik Windows, we strive to be ahead of the curve when it comes to the latest and greatest in window and door technology. So, if you’re ready to give your home the upgrade it deserves, you’ve come to the right place.

Providing you with the best of the best in windows and doors has been Nordik’s passion for over 40 years. Home is where the heart is and we want you to feel like family, which is why we provide a 360-customer experience: manufacturing, installation, servicing, and one of the best warranties in the industry.

Proudly serving the Greater Toronto and Hamilton Area and beyond.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Replacement windows, entry doors, sliding patio doors
SERVICES
Window Replacement Our own RevoCell microcellular PVC windows are top-rated by Energy Star®, and have been specifically designed for the Canadian climate extremes. Door Replacement Our doors are modern and fully customizable. They are 100% Canadian-made and covered by our industry-leading 'No-Bull' Warranty for 25 years straight.
SPECIALITIES
We're a full-service window and door replacement company: we manufacture, we install, and we service.
WEBSITE
https://nordik.com
YEAR ESTABLISHED
1982
PAYMENT METHOD
ALL Major Payment types Accepted. Financing Available
LIABILITY INSURANCE
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Our warranty is simple and it’s comprehensive — it covers products, installation and service, for 25 years straight. No excuses, no exemptions, and no fine print.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.