The windows are extremely cheap quality. The installers rushed and didnt complete the job. Apparently the wrong size windows were ordered. They were scheduled for two days of installation of 8 windows.
After installing 3 they said they wont be back. The screens were ripped the edges were sharp, the windows dont fit, they dont slide smoothly and the aluminum trim outside was a mess.
I phoned the company the following day and couldnt get in touch with anyone. No one contacted me. There is no direct line to contact anyone and you wait on hold for at least 10 each call. Had to explain the situation every time I phoned even though I was assured they were taking care of it.
This was just the beginning it got much worse.
The response to my homestars review was the fastest Ive got a response from the company to date.
So take my advice and do not use this company.
- Approximate cost of services:
- $20,000.00
- Company Response
Hi Kimberley, we apologize that your installation was not completed on the originally scheduled days. There were concerns that proceeding with the installation would lead to issues and it was better to address them before continuing, we apologize for the inconvenience. Our Installation Manager has since been to your home to perform a site inspection and ensure the project is set up for success moving forward.