Please everyone boycott Stone on the Go and Vicostone. Ive had the worst experience with them from start to finish with our quartz countertop. Installed in December and already has a huge crack. My daughter pulled up with her hands in the corner over the lazy Suzanne to see what was on top of the counter (did not get on top). I reached out to both companies and neither will take accountability since they claim the fault is pressure. Even after the Vicostone rep came out and stated several issues with how it was fabricated and installed (no seam in the corner, big gap under requiring support and issues with the overhang lip). They are offering 50% off the cost of replacement quartz and install. So now Id have to pay for half the cost of a new slab of quartz and risk damage to my completed kitchen and backsplash all because my child was curious. I could apply more pressure by leaning on the counter than she did pulling up. Families deserve better, companies need to be accountable for poor products and installation.
- Approximate cost of services:
- Company Response
As we have already discussed with you a number of times we were willing to come out and do a no charge repair on the crack. And also offered you a remake at our cost plus 50% discount on the material. At no time did the Vicostone rep state that the issues were a fabrication or installation issue. (And we have that writing) The issue was causes by excessive weight from your child climbing on it. Vicostone is a very reputable company and their offer and ours for resolution has been more than generous. It is sad that you have used this forum to damage our business name as we have gone out of our way assist you with this matter.