Senso Design

We recently underwent a full kitchen renovation and I am happy to share my recent experience with Mark and his team at Senso Design. From concept to completion, the entire renovation journey was a seamless process that resulted in a kitchen that exceeded my expectations.

Without any personal references, our decision to go with Senso Design was based on Home Stars/Google reviews, first impression and our gut feeling. Thinking back, it may have been a risky decision but we have no regrets. We did extensive research and had numerous consultations before committing with Senso Design. From the moment we engaged Mark and the professional team at Senso Design, we knew we were in capable hands. Mark and his team took the time to understand our vision and needs, patiently discussed various design options and suggested practical solutions. Throughout the project, they maintained open communication, keeping us informed of the progress and any potential changes. Mark was available 24/7. He always responded to our text/email in a timely manner and addressed any issues immediately.

Right from the beginning, the importance of acquiring a permit was evident because we were removing a load-bearing wall. Senso Design had an Architect who was well-versed in the permit process, guided us through the paperwork and ensured all the necessary approvals were secured before any work began. This essential step, set the foundation for a seamless and hassle-free renovation, as we felt reassured that every aspect of the project would meet safety standards and building codes. The permit process in Markham took approximately two months to attain. It was not an issue for us because we were not in a rush. However, we did incur an unexcepted permit cost but the Architect provided us with a through explanation for the additional fee which we covered.

The design phase was an exciting and creative process but very stressful at the same time because I second guessed every decision I made. However, the design consultant took our ideas and inspirations and created a space that exceeded our expectations. The design consultant seamlessly integrated modern elements with classic touches, ensuring that our kitchen would stand the test of time in terms of both style and functionality. The layout was reconfigured to optimize space and workflow. The addition of a large center island has provided us space for meal preparation, ample counter space for multiple tasks and doubling as a breakfast nook for casual dining. Senso Design used a great Design Application that provided realistic renderings so we knew exactly what we were getting. There were a few design concept details I wished the Design Consultant educated us better on but overall, we were happy with the results.

The demolition and construction phase were surprisingly efficient, given the scope of the project. The team worked diligently to minimize disruption to our daily lives, and we were impressed by their ability to stay on schedule without compromising the quality of work. The team worked everyday from 8-5pm. At times, there was a language barrier with some of the workers but that is what Google Translate is for :) Every element was meticulously installed, from the intricate tile pattern on the floor to the flawlessly aligned cabinet doors. The floor tiles had veins in which the installer made sure each tile flowed in the same direction. The fabricator for my Quartz countertop and backsplash was flawless. There was only one seam created and you cant even detect it. The cabinet installer was a one man show. He took his time over 4 to 5 days but was very meticulous. We did have two issues that took several attempts to fix but, in the end, it was corrected to our satisfaction.

The project was completed within the estimated timeframe, a testament to the team's professionalism and commitment to delivering on their promises. They took great care to minimize disruptions to our daily routine and ensured the work area was kept tidy throughout the renovation process.

The cost was fair, considering the level of craftsmanship and the premium materials used. I would recommend that you have at least a 10% contingency fund above the proposed quote. Though the renovation was a significant investment, the results speak for themselves. The value added to my home and the joy I experience every time I step into my new kitchen make it worth every penny.

Even after the renovation was completed, Mark continued to provide exceptional post-renovation support. He promptly addressed two minor issues, one of which was related to the quality of the handles we purchased from one of their suppliers. Mark worked with the supplier to arrange for a full replacement at no additional cost and hand delivered the product within a week.

In conclusion, my full kitchen renovation experience with Mark and his team was nothing short of extraordinary. Their expertise, professionalism, and attention to detail brought my dream kitchen to life. I would recommend Senso Design to anyone seeking to transform their kitchen into a functional and visually stunning space. Thank you for creating a kitchen that has truly become the heart and soul of our home.

Great service, quick and professional. High quality material and perfect finishes
Now our family can enjoy extra space!

I've never renovated a property before, and Senso Design was patient with me and explained everything well. I made some mistakes with tiles, acquiring a stove top - Senso Design dealt with it, no problem.

Our experience with Senso Design was absolutely delightful. The work was done in a timely manner and the results were very high quality.

The contractors as well were very nice and accommodating to our situation.

The company as a whole went over and above our ask. We will use them as our future go to contractors and will surely refer to family and friends.

My mudroom off the garage was not very well laid out, felt very tight. Mark and his team took down walls and cupboards to completely redesign the space. I also had a 2nd laundry room I wanted to convert to an office. They added so much functionality to this space, where I now have tons of storage and a new office. I am extremely happy with the work. The crew were amazing, kind, and courteous when they were on sight.

Excellent service, guys were able to do exactly as we wanted to. Great communication, outstanding service. In other places wait time during covid was 6+ months while senso design could do our kitchen in less than a month.
Thank you!!! We will definitely come back for our next projectS

We were extremely happy with wotkmanship, cleanliness, excellent organiation, communication, sticking 100% to everything agreed, very good follow up. Had many compliments of contractor from condo office., condo neighbours etc. Can highly recommend Mark and his company to anyone.

Sensodesign exceeded our wildest expectations and I cannot express just how happy we are with the finished product and the entire experience from start to end! We were very anxious to begin a full basement renovation, as this was our first major home reno and we heard so many discouraging stories about renos in general. I am so glad we found Sensodesign! From the first meeting with Mark to the last day of the project where we walked into a beautifully designed and renovated basement, our experience was top notch! Mark is extremely professional, on point, and always a few steps ahead. You can tell he cares and knows what he is doing! His crew is punctual, tidy and gets the job done at a lightning speed with amazing quality. Our project was renovating an unfinished basement and they finished the project in 4.5 weeks! They also installed a stunning custom built cabinet wall for storage in the basement. I am in love with my new space!
Mark and his team made this reno feel easy and stress free, which is not something I ever thought I would say about renos. They were an absolute pleasure to work with and truly delivered a "white glove" approach end to end. I would hands down recommend Sensodesign to anyone looking for any type of reno and I myself already have another project in mind. Thank you, Mark and team, for an amazing job and exceeding our expectations!

We are glad to hired Senso Design (Gregory and his team) for our entire condo renovation from end to end. Bathroom, floor, kitchen and a wall unit. From the beginning of the progress, Gregory has been patience in answering all our questions, he is responsive and tentative to our requests. His team are professional and gets the work completed with care and on time and on budget. During the process we added several things, and Gregory and his team delivered under the time frame.

We will definitely recommend their services without hesitation.

Thank-you Gregory and his team for transforming our Condo to a brand "New" dream home.

Thank you Senso Design for making my dream kitchen a reality and withing budget - from design to completion and followup.

When I approached this project last year, I was a bit apprehensive. After all, I am a single professional woman who has never done a renovation this big. I was worried of being taken advantage off or the quality of the work would not be up to par. All this was put to rest thanks to Senso led by Gregory!!!

Thank you Gregory for your support and guidance on what would work in my space and within my budget. You were always approachable in a professional manner and would follow up on my requests on time.
You provided an estimated budget and time to completion and you met both - which a rare thing in the world of renovations.

Six months later, I call to do some minor adjustments, and you immediately sent someone to address my concerns. Thank you again